Lead Stewarding Manager - Events & Safety

Kerzner International; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Kerzner International in Dubai seeks an Experienced Stewarding Team Leader to supervise stewarding staff at events and venues, ensuring safety, security, and smooth operations.

You will brief teams, coordinate with security and management, manage incidents, and maintain high service standards under pressure. A health and safety mindset and prior stewarding or security experience are essential.

Qualifications

• Strong leadership and people-management abilities.
• Excellent communication and interpersonal skills.
• Ability to stay calm and make decisions under pressure.
• Knowledge of crowd management and conflict resolution techniques.
• High level of customer service and professionalism.
• Understanding of health & safety regulations.
• Strong observational and problem-solving skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Experience in stewarding, security, or event operations.
• Prior experience supervising or leading a team.
• Experience at events, venues, stadiums, or public facilities.
• Familiarity with incident reporting and emergency procedures.

Responsibilities

• Lead, supervise, and motivate stewarding staff during events or daily operations.
• Allocate duties and positions to team members according to event or venue requirements.
• Conduct pre-event briefings and ensure staff understand roles, responsibilities, and safety procedures.
• Monitor crowd behavior and manage entry, exit, and queue control to ensure public safety.
• Respond to incidents, emergencies, or customer concerns in a calm and professional manner.
• Liaise with security, management, and emergency services when required.
• Ensure compliance with health & safety policies and venue regulations.
• Maintain high standards of customer service and professionalism at all times.
• Complete incident reports and provide feedback to management.
• Support training and development of stewarding staff.

Skills

Leadership

Communication

Calm under pressure

Crowd management

Customer service

Health & safety

Problem solving

Flexibility

Security/event operations

Team supervision

Incident reporting

Education

High school diploma or equivalent

Security training certificates (desirable)

Stewarding or security training (desirable)

Job description

Kerzner International in Dubai seeks an Experienced Stewarding Team Leader to supervise stewarding staff at events and venues, ensuring safety, security, and smooth operations.

You will brief teams, coordinate with security and management, manage incidents, and maintain high service standards under pressure. A health and safety mindset and prior stewarding or security experience are essential.