Lead Event Steward & Crowd Safety

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

KERZNER INTERNATIONAL LIMITED in Dubai is seeking an Experienced Stewarding Team Leader to supervise stewarding staff at events and venues, ensuring a safe, secure, and well-organized environment. You will brief teams, manage incidents, coordinate with security and venue management, and maintain high standards of customer service and professionalism under pressure.

Strong leadership, crowd management, and clear communication are essential to deliver seamless operations across evenings, weekends,

Qualifications

• Proven leadership and team management experience in stewarding or security.
• Strong communication and interpersonal abilities.
• Ability to remain calm and decisive under pressure.
• Knowledge of health and safety regulations relevant to events.

Responsibilities

• Lead, supervise, and motivate stewarding staff during events and daily operations.
• Allocate duties and positions according to event or venue requirements.
• Conduct pre-event briefings and ensure staff understand roles and safety procedures.
• Monitor crowd behavior and manage entry, exit, and queue control.
• Respond to incidents or customer concerns calmly and professionally.
• Liaise with security, management, and emergency services as needed.
• Ensure compliance with health and safety policies and venue regulations.
• Maintain high standards of customer service and professionalism.
• Complete incident reports and provide feedback to management.
• Support training and development of stewarding staff.

Skills

Leadership

Team management

Communication

Calm under pressure

Crowd management

Customer service

Health and safety awareness

Problem-solving

Flexibility with hours

Experience in stewarding/security

Event operations coordination

Incident reporting

Liaising with security teams

Education

High school diploma or equivalent

Health & Safety or First Aid certification

Security training certificates (desirable)

Job description

KERZNER INTERNATIONAL LIMITED in Dubai is seeking an Experienced Stewarding Team Leader to supervise stewarding staff at events and venues, ensuring a safe, secure, and well-organized environment. You will brief teams, manage incidents, coordinate with security and venue management, and maintain high standards of customer service and professionalism under pressure.

Strong leadership, crowd management, and clear communication are essential to deliver seamless operations across evenings, weekends,