Team Leader - Reverse Logistics

Amazon UAE; Dubai; On-site; AED 145,080 - 212,040; Full time

Job summary

Amazon UAE is seeking a Team Leader - Reverse Logistics in Dubai to monitor multi-site returns operations, vendor performance, compliance, and service delivery across its regional network. The role uses operational data and daily reviews to drive improvements in returns cycle times, customer experience, and financial controls.

The successful candidate coordinates with internal teams and external partners, leads improvement programs, and ensures launches meet standards.

Qualifications

• Bachelor's degree and operational experience preferred.
• Fluent English required.
• Experience in reverse logistics advantageous.
• Strong analytical and data interpretation skills.
• Ability to manage multiple sites and stakeholders.

Responsibilities

• Monitor daily performance of reverse logistics programs across sites.
• Review site compliance with procedures and performance standards.
• Develop daily action plans to improve performance and targets.
• Identify opportunities within transportation and returns processes.
• Investigate disruptions and coordinate corrective actions.
• Track actions through completion and measure impact.
• Provide functional specs and document new processes.
• Maintain performance metrics and daily/exec summaries.
• Support ramp-ups and launches with vendors and sites.

Skills

Reverse logistics

Returns operations

Transportation operations

Vendor management

Operational performance

Data analysis

English communication

Education

Bachelor's degree in business administration, logistics, supply chain, operations, engineering, or a related discipline

Job description

Job Snapshot

Role: Team Leader - Reverse Logistics

Location: Dubai, United Arab Emirates

Industry: Package-Freight Delivery

Function: Logistics

Experience: Experience in operations, transportation, reverse logistics, vendor management, or performance monitoring

Job Type: Full-time

Position Overview

Team Leader - Reverse Logistics in Dubai, United Arab Emirates is a Package-Freight Delivery opportunity responsible for monitoring multi-site returns operations, vendor performance, compliance, and service delivery across Amazon 's regional logistics network. The role will use operational data, daily performance reviews, and structured action plans to improve returns cycle times, customer experience, financial controls, and launch readiness. The successful candidate will coordinate with internal teams, external vendors, and site stakeholders to identify operational disruptions, manage ramp-up activities, and deliver improvement programs. Strong analytical ability, ownership, attention to detail, and English communication skills are essential for this regional reverse logistics leadership position.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Package-Freight Delivery

Function: Logistics

Salary: 13000-19000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Team Leader - Reverse Logistics will support Amazon 's MENA Reverse Logistics Operations team by monitoring multiple operational sites from performance and compliance perspectives. The role will help ensure that customer returns, transportation activities, vendor services, and new operational launches meet expected standards. The team leader will review daily program results, investigate performance gaps, and coordinate corrective actions with relevant stakeholders. The position will also contribute to enterprise-wide initiatives involving returns processing, delivery experience, financial auditing, alternate delivery services, and operational cycle-time improvement.

Key Responsibilities

• Monitor the daily performance of reverse logistics programs across multiple operational sites.
• Review site compliance with agreed operating procedures, service requirements, and performance standards.
• Develop daily action plans to improve performance and achieve program targets.
• Identify operational strengths, weaknesses, risks, and opportunities within transportation and returns processes.
• Investigate disruptions, recurring defects, missed targets, and unusual performance patterns.
• Use operational data to determine root causes and recommend practical corrective actions.
• Track corrective actions through completion and measure whether they deliver sustainable improvements.
• Map business requirements and translate them into operational or functional specifications.
• Review existing business processes and analyze end-to-end workflows.
• Design practical solutions that simplify operations, reduce delays, and improve customer experience.
• Prepare functional documentation for new processes, tools, and program changes.
• Develop and maintain performance metrics for reverse logistics and transportation operations.
• Prepare daily performance summaries for operational managers and relevant stakeholders.
• Produce executive updates covering performance, risks, launches, vendors, and improvement actions.
• Support forecasting, budgeting, and operational analysis activities.
• Use data to identify opportunities involving cost, cycle time, compliance, quality, and customer experience.
• Monitor returns cycle times and develop initiatives that improve processing speed.
• Design, pilot, and roll out performance-improvement programs across multiple sites.
• Support initiatives intended to improve delivery and returns experiences for customers.
• Contribute to financial auditing programs involving vendors, returns, transportation, or service delivery.
• Identify and assess alternate delivery or logistics service options.
• Manage vendor relationships and monitor external partner performance.
• Communicate expectations clearly to vendors and follow up on operational commitments.
• Coordinate ramp-up activities for expanding programs, new vendors, or additional site capacity.
• Support scouting and operational readiness activities for potential new locations or partners.
• Work with internal and external stakeholders to support timely operational launches.
• Maintain launch plans, action trackers, performance reports, and escalation records.
• Study emerging industry practices and assess whether they can improve Amazon operations.
• Present findings, recommendations, and project updates to business stakeholders.
• Maintain a strong focus on customer experience when making operational decisions.
• Demonstrate ownership by resolving issues directly and coordinating support when escalation is required.

Ideal Profile

• Bachelor 's degree in business administration, logistics, supply chain, operations, engineering, or a related discipline.
• Fluent written, spoken, and reading ability in English.
• Experience in an operational role is preferred.
• Previous exposure to reverse logistics, transportation, returns management, fulfillment, or delivery operations is advantageous.
• Strong analytical skills with the ability to interpret performance metrics and operational trends.
• Ability to identify root causes and convert findings into practical action plans.
• Experience preparing daily, weekly, or executive-level performance reports.
• Strong understanding of operational workflows, process mapping, and continuous improvement.
• Experience coordinating with vendors or external service providers is beneficial.
• Ability to manage several sites, stakeholders, and operational priorities simultaneously.
• Strong organizational skills and attention to detail.
• Confidence working in a fast-paced environment with changing operational requirements.
• Ability to communicate clearly with site teams, vendors, managers, and cross-functional stakeholders.
• Strong customer focus and commitment to service reliability.
• Experience supporting program launches, ramp-ups, or multi-site operations is advantageous.
• Familiarity with forecasting, budgeting, financial auditing, or compliance monitoring is beneficial.

Skills Set

• Reverse logistics
• Returns operations
• Transportation operations
• Multi-site monitoring
• Logistics performance
• Vendor management
• Operational compliance
• Performance metrics
• Daily performance reporting
• Action planning
• Root-cause analysis
• Process mapping
• Workflow analysis
• Functional specifications
• Program management
• Performance improvement
• Cycle-time improvement
• Customer experience
• Financial auditing
• Forecasting
• Budgeting
• Data analysis
• Operational launches
• Ramp-up management
• Site scouting
• Stakeholder management
• Executive reporting
• Alternate delivery services
• Continuous improvement
• English communication

Why Join Us

This role offers the opportunity to influence Amazon 's reverse logistics and customer returns operations across multiple sites. The team leader will help improve program performance, vendor reliability, returns cycle times, compliance, and the overall customer experience. The position provides practical exposure to regional transportation operations, vendor management, operational analytics, program launches, financial controls, and continuous improvement. It is well suited to an operations professional seeking broader responsibility and long-term development within Amazon 's logistics network.

About the Company

Amazon is a global technology, e-commerce, and logistics company operating fulfillment centers, transportation networks, delivery stations, and reverse logistics programs worldwide. Its Operations teams manage the movement, delivery, and return of customer orders while using data, technology, and standardized processes to improve service quality and operational efficiency.