Team Leader - Housekeeping

Andaz; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Andaz Dubai The Palm is seeking a proactive Housekeeping Team Leader to supervise daily guest room cleaning, ensuring rooms meet luxury brand standards and SOPs. You will coordinate with Front Office, prioritize VIP rooms, and perform regular quality inspections to maintain exceptional guest experiences.

Lead and train Room Attendants, manage assignments, and uphold cleanliness with strong attention to detail.

Qualifications

• Minimum 2-3 years of experience in hotel housekeeping, preferably in a luxury or five-star hotel.
• Previous experience as a Housekeeping Team Leader.
• Strong knowledge of guest room cleaning procedures, room inspection standards, and housekeeping operations.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage a team in a fast-paced environment and meet operational deadlines.
• Good understanding of linen control, inventory management, hygiene, and safety procedures.

Responsibilities

• Supervise daily guest room cleaning activities and ensure rooms are serviced and released within the required timelines.
• Ensure all guest rooms meet brand standards, cleanliness expectations, and SOPs.
• Monitor room status, coordinate with Front Office, and prioritize VIP, Elite, and early-arrival rooms.
• Ensure vacant, occupied, and out-of-service rooms are checked and followed up appropriately.
• Conduct thorough room inspections before releasing rooms for occupancy.
• Identify and rectify cleanliness defects, maintenance issues, missing amenities, and presentation discrepancies.
• Take immediate corrective action on inspection failures and guest complaints.
• Allocate daily assignments, brief colleagues, and monitor individual performance during the shift.
• Provide on-the-job training, coaching, and guidance to Room Attendants.
• Maintain accountability for assigned rooms, pending tasks, follow-ups, and deadlines.
• Promote teamwork, professionalism, and a culture of ownership and continuous improvement.

Skills

Team leadership

Communication

Organizational skills

Problem solving

Attention to detail

Guest service

Tools

Hotel PMS

Job description

Organization - Andaz Dubai The Palm

• Supervise daily guest room cleaning activities and ensure rooms are serviced and released within the required timelines.
• Ensure all guest rooms meet Andaz brand standards, cleanliness expectations, and established Standard Operating Procedures (SOPs).
• Monitor room status, coordinate with Front Office, and prioritize VIP, Elite, and early-arrival rooms.
• Ensure vacant, occupied, and out-of-service rooms are checked and followed up appropriately.
• Quality Control and Inspections
• Conduct thorough room inspections before releasing rooms for guest occupancy.
• Identify and rectify cleanliness defects, maintenance issues, missing amenities, and presentation discrepancies.
• Perform regular spot checks on assigned floors and ensure consistent compliance with brand standards.
• Take immediate corrective action on inspection failures and guest complaints.
• Team Leadership and Accountability
• Allocate daily assignments, brief colleagues, and monitor individual performance throughout the shift.
• Provide on-the-job training, coaching, and guidance to Room Attendants.
• Maintain accountability for assigned rooms, pending tasks, follow-ups, and operational deadlines.
• Address performance gaps promptly and escalating repeated non-compliance to management.
• Promote teamwork, professionalism, and a culture of ownership and continuous improvement.
• Operational Efficiency and Cost Control
• Monitor the usage of linen, guest supplies, amenities, and cleaning equipment to minimize waste.
• Conduct regular checks to prevent linen misuse, unnecessary replacements, and improper disposal of hotel assets.
• Ensure housekeeping trolleys, pantries, and storage areas are clean, organized, and properly stocked.
• Follow established deep-cleaning schedules and ensure all assigned tasks are completed and recorded.
• Maintenance, Safety, and Communication
• Report maintenance defects promptly and follow up until resolution.
• Ensure Lost and Found procedures, guest privacy, security protocols, and safety standards are strictly followed.
• Maintain effective communication and proper shift handovers with colleagues, management, and other departments.
• Ensure all guest requests and complaints are addressed promptly and professionally.

Summary

• Guest Room Operations
• Supervise daily guest room cleaning activities and ensure rooms are serviced and released within the required timelines.
• Ensure all guest rooms meet Andaz brand standards, cleanliness expectations, and established Standard Operating Procedures (SOPs).
• Monitor room status, coordinate with Front Office, and prioritize VIP, Elite, and early-arrival rooms.
• Ensure vacant, occupied, and out-of-service rooms are checked and followed up appropriately.
• Quality Control and Inspections
• Conduct thorough room inspections before releasing rooms for guest occupancy.
• Identify and rectify cleanliness defects, maintenance issues, missing amenities, and presentation discrepancies.
• Perform regular spot checks on assigned floors and ensure consistent compliance with brand standards.
• Take immediate corrective action on inspection failures and guest complaints.
• Team Leadership and Accountability
• Allocate daily assignments, brief colleagues, and monitor individual performance throughout the shift.
• Provide on-the-job training, coaching, and guidance to Room Attendants.
• Maintain accountability for assigned rooms, pending tasks, follow-ups, and operational deadlines.
• Address performance gaps promptly and escalating repeated non-compliance to management.
• Promote teamwork, professionalism, and a culture of ownership and continuous improvement.
• Operational Efficiency and Cost Control
• Monitor the usage of linen, guest supplies, amenities, and cleaning equipment to minimize waste.
• Conduct regular checks to prevent linen misuse, unnecessary replacements, and improper disposal of hotel assets.
• Ensure housekeeping trolleys, pantries, and storage areas are clean, organized, and properly stocked.
• Follow established deep-cleaning schedules and ensure all assigned tasks are completed and recorded.
• Maintenance, Safety, and Communication
• Report maintenance defects promptly and follow up until resolution.
• Ensure Lost and Found procedures, guest privacy, security protocols, and safety standards are strictly followed.
• Maintain effective communication and proper shift handovers with colleagues, management, and other departments.
• Ensure all guest requests and complaints are addressed promptly and professionally.

Qualifications

• Minimum 2-3 years of experience in hotel housekeeping, preferably in a luxury or five-star hotel.
• Previous experience as a Housekeeping Team Leader.
• Strong knowledge of guest room cleaning procedures, room inspection standards, and housekeeping operations.
• Excellent leadership, communication, organizational, and problem‑solving skills.
• Ability to manage a team in a fast‑paced environment and meet operational deadlines.
• Good understanding of linen control, inventory management, hygiene, and safety procedures.
• Familiarity with hotel property management systems is an advantage.