Housekeeping Floor Supervisor - Room Quality

Accor Group; Dubai; On-site; AED 50,220 - 78,120; Full time

Job summary

Accor is seeking a Housekeeping Floor Supervisor - Room Quality in Dubai, United Arab Emirates to oversee guest-room cleanliness, floor operations and Room Attendant performance. The role requires supervising inspections of occupied, vacant and departure rooms and coordinating with maintenance, linen, security, and guest services.

Ideal candidates hold a university degree and at least two years in a comparable five-star hotel environment, with strong leadership and communication skills.

Qualifications

• Bachelor-level university degree in any field.
• At least two years in a comparable housekeeping supervisory role at a five-star hotel.
• Experience supervising Room Attendants, room inspections and floor operations.

Responsibilities

• Conduct daily briefings for Room Attendants.
• Inspect guestrooms, pantries and service areas for cleanliness and setup.
• Coordinate maintenance, linen, security and guest requirements with other departments.
• Inspect occupied, vacant and departure rooms; verify deadlines at 13:00.
• Provide on-the-job training to Room Attendants and supervise staff.

Skills

Guest-room inspection

Housekeeping floor supervision

Room Attendant training

Occupied and vacant room checks

Departure room verification

Priority room preparation

Do Not Disturb procedures

Linen inventory management

Room-discrepancy reporting

Maintenance job-order coordination

Lost-and-found procedures

Guest-room security awareness

Fumigation coordination

Cleaning-equipment inspection

Housekeeping trolley control

Flower-arrangement inspection

Shift briefing and handover

Five-star hygiene standards

Guest-service resolution

Education

University degree in any field

Job description

Housekeeping Floor Supervisor - Room Quality

Job Snapshot Role: Housekeeping Floor Supervisor - Room Quality Location: Dubai, United Arab Emirates Industry: Hospitality Function: Janitorial & Cleaning Experience: Minimum 2 years in a similar role at a 5-star hotel Job Type: Full-time

Position Overview Accor is hiring a Housekeeping Floor Supervisor - Room Quality in Dubai, United Arab Emirates, for a Hospitality role overseeing guest-room cleanliness, floor operations and Room Attendant performance. The position inspects occupied, vacant and departure rooms while coordinating maintenance, linen, security and special guest requirements.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Janitorial & Cleaning Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Housekeeping Floor Supervisor ensures that every assigned room and corridor reflects the cleanliness, safety and presentation expected in a five-star hotel. The role directs Room Attendants, verifies completed work and coordinates operational concerns with Housekeeping, Front Office, Engineering and Security.

Key Responsibilities

• Conduct daily briefings for Room Attendants.
• Inspect employee grooming and reinforce professional presentation standards.
• Check guest rooms, corridors, pantries and service areas every day.
• Conduct physical inspections of occupied, vacant and departure rooms at 13:00.
• Verify that rooms meet established cleanliness, hygiene and setup requirements.
• Give special attention to rooms prepared for priority guests.
• Inspect all departure rooms before releasing their status.
• Provide practical on-the-job training to Room Attendants.
• Supervise Room Attendants and Public Area Attendants assigned to the floor.
• Maintain positive employee relations and encourage effective teamwork.
• Inspect cleaning equipment and machines for safe operating condition.
• Prepare maintenance job orders and coordinate follow-up with Engineering.
• Track incomplete repairs until the required work has been completed.
• Report room damage caused by guests to the Housekeeper.
• Prepare room-discrepancy reports for Front Office.
• Maintain an accurate inventory of guest-room linen.
• Follow up on rooms displaying a Do Not Disturb sign according to hotel procedures.
• Ensure Room Attendants follow approved procedures when entering and leaving guest rooms.
• Arrange room and floor fumigation according to operational requirements.
• Report lost-and-found property immediately to Housekeeping.
• Inform the Housekeeper and Security about suspicious persons or unusual activity in guest corridors.
• Escalate concerns involving sick or distressed guests for immediate assistance.
• Monitor the positioning of housekeeping trolleys in guest corridors.
• Ensure trolleys are placed safely at room entrances during cleaning.
• Water and replace flowers according to the established schedule.
• Check flower arrangements before delivery to guest rooms.
• Handle guest-service matters within the assigned station.
• Maintain the cleanliness and condition of rooms, corridors, pantries and service areas.
• Attend daily housekeeping management briefings.
• Complete detailed handovers between outgoing and incoming shifts.
• Remain informed about daily hotel activities and service priorities.
• Maintain professional grooming and respectful cooperation with other departments.

Ideal Profile

Candidates should hold a university degree in any field and have at least two years of experience in a comparable housekeeping supervisory role within a five-star hotel. Previous responsibility for Room Attendants, room inspections and floor operations is required. The preferred applicant will be passionate about exceptional service and capable of working collaboratively to protect guest satisfaction. Strong verbal communication, attention to detail and confident employee supervision are essential.

Skills Set

• Guest-room inspection
• Housekeeping floor supervision
• Room Attendant training
• Occupied and vacant room checks
• Departure room verification
• Priority room preparation
• Do Not Disturb procedures
• Linen inventory management
• Room-discrepancy reporting
• Maintenance job-order coordination
• Lost-and-found procedures
• Guest-room security awareness
• Fumigation coordination
• Cleaning-equipment inspection
• Housekeeping trolley control
• Flower-arrangement inspection
• Shift briefing and handover
• Five-star hygiene standards
• Guest-service resolution

Why Join Us

Housekeeping floor supervision provides a valuable path toward senior rooms-division and housekeeping leadership positions. Accor offers employee hotel discounts, structured learning through its Academies and opportunities to develop across different properties, brands and international destinations.

About the Company

Accor is an international hospitality group with more than 45 brands across hotels, restaurants and lifestyle destinations. The company invests in inclusive workplaces, responsible hospitality and continuous employee development throughout its global network.