Manager - Housekeeping

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Wynn Al Marjan Island seeks a Hotel Housekeeping Supervisor for our luxury resort. You will oversee room attendants, manage rosters, train staff, and ensure adherence to service standards.

Fluent English, 2 years in a 5-star hotel, strong leadership, and computer literacy are required. You will collaborate with Front Office and ensure guest satisfaction and safe operations, with flexible hours.

Qualifications

• Graduate in Hotel Management/ Diploma or equivalent.
• At least 2 years previous experience in a similar position, in 5* hotel.
• Strong interpersonal skills and leadership abilities.
• Excellent customer service focus and computer literacy.
• Fluent English in verbal and written communication.

Responsibilities

• Oversee housekeeping operations, ensuring standards and guest experience.
• Manage departmental rosters and supervise staff performance.
• Coach and train Assistants, team leaders, and colleagues.
• Coordinate with Front Office for smooth room turnover and guest arrivals.
• Conduct safety, quality audits and corrective actions as required.
• Recruitment support and interviews for new colleagues.
• Monitor supplies, costs, and adherence to budget guidelines.
• Address guest complaints, determine root causes, and prevent recurrences.

Skills

Interpersonal skills

Organizational skills

Leadership abilities

Customer service

Computer literacy

English communication

Multicultural environment

Education

Graduate in Hotel Management / Diploma

Tools

Opera PMS

Maximo

FCS system

Job description

To report for duty punctually always wearing the correct uniform and name tagTo attend daily briefing in selected areas conducted by direct leader and attend participate in shift briefings with Assistant Managers Guest Room Attendant and Supervisor with relevant information on day-to-day operationsTo be flexible in working hours and scheduling as per resort requirementsTo carry out any other job-related duties as required by the leadersTo be proficient in handling software relating to property management- Opera Maximo FCS-Communication system and other relevant systems as required for the day-to-day operationsTo manage performance of the department and colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policiesTo oversee departmental roster manningTo support and assist Assistant Managers Supervisors in developing Guest Room Attendant based on quality audit results and improvement planners ensuring each Guest Room Attendant delivers consistent level of service thereby meeting and exceeding guest expectationsResponsible for building efficient working relationships between the housekeeping coordinators and Front Office room controller to ensure daily room turnover is efficiently managed and guests have seamless arrival and stayover experienceTo oversee the daily measurement tools for productivity Time and Motion etc ensuring there is no redundancy of duties reporting any anomalies to the Housekeeping DirectorTo support in carrying out effective and documented communication with team members thereby ensuring team is aware of standards and expectations of the department activities in the resort or any other pertinent information that they need to carry out their daily tasksTo ensure all colleagues are reporting to duty in proper uniform on time and well groomedTo monitor and manage the performance of contracted staff and ensure they are always working as per the guidelines and standards of the resort ensuring to communicate any challenges or deviations to the contractors immediatelyTo be responsible for a smooth turnaround of the operations and to liaise with Front Office regarding late checkouts that will impact the midnight turnoverTo carry out inspections of all areas to ensure that the standards are maintained as per the resort standardTo ensure all guest requirements are proactively anticipated and provided based on requests reservation details traces profile notes or observations from team membersTo oversee department recruitment assist Human Resources with recruiting new colleagues and carrying out interviewsTo ensure training needs within the department are monitored crafted and accordingly provided as per resort standardsTo conduct training for Assistant Managers Team Leaders and colleagues when requiredTo effectively provide coaching counselling and disciplining of team members and thereby provide constructive feedback to enhance performanceTo ensure that all operational aspects are aligned to creating memorable experiences for guestsTo be fully trained in all safety rules emergency procedures and fire prevention regulations and ensure these are strictly enforced by the colleaguesTo review the monthly FCS- communication system reports from systems to ensure efficient use of resources determine any training requirement or operation procedure review if anyTo support the Executive Housekeeper to drive the Preventive Maintenance program Deep Cleaning program to ensure the guest rooms are well kept and to ensure that accurate records are maintainedTo ensure all new colleagues and team leaders are trained and introduced to their duties as per resort standards and policiesTo ensure all guest requirements are proactively anticipated and provided based on requests reservation details traces profile notes or observations from team membersTo meet guests to provide personalized service and solicit feedback as well as to address any guest grievances and resolve them efficientlyTo follow through on every complaint received determine the root cause and ensure that recurrences are avoidedTo ensure the guest supplies are always available for the operationTo monitor usage of guest room supplies and amenities and ensure these are in line with targeted cost departmental budgetary guidelinesTo instill high level of employee satisfaction within the rooms team and thereby meet the Colleague Engagement Survey targets set by the leadershipTo be responsible for all quality audits in the rooms and ensure quality of service is of the highest standards drafting improvement planners based on the audit results and implementing recommended improvementsTo ensure appraisals and Key Performance Indicator reviews are conducted at set schedules and submit reports for approval to Housekeeping Director Human Resources team on timeTo ensure that Housekeeping Standard Operating Procedures are updated regularly based on operational requirements and are in line with the resort s health amp safety guidelines as well as guidelines set by local authorities DTCM Dubai Municipality To ensure all new colleagues and team leaders are trained and introduced to their duties as per resort standards and policies

About You:

The ideal candidate for this position will have the following experience and qualifications:Graduate in Hotel Management/ Diploma or equivalentAt least 2 years previous experience in a similar position, in 5* HotelStrong interpersonal skillsOrganizational skillsLeadership abilitiesStrong customer Service focusComputer literateCommunication Fluent in English Verbal, written and readingExperience in a luxury hotel or resort setting.Ability to work in a fast-paced, multicultural environment.Comfortable working in back-of-house areas with high foot traffic and operational activity.Willingness to work flexible hours, including weekends and public holidays.