Housekeeping Team Leader

Park Hyatt; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Park Hyatt Dubai is seeking a Housekeeping Team Leader to supervise daily operations across guest rooms and service areas, ensuring luxury standards of cleanliness and presentation. The role supports and guides colleagues, coordinates guest requests, and maintains high hygiene and safety levels.

You will train and guide Room Attendants, coordinate with Front Office, Engineering and Laundry, manage room readiness, VIP preparations, and respond promptly to guest requests with effective service

Qualifications

• Diploma or certificate in Hospitality Management, Housekeeping Operations, or related discipline.
• 2–3 years housekeeping experience with supervisory or team-leading exposure in luxury settings.
• Knowledge of guest-room cleaning, inspections, linen management, chemical handling, hygiene, and safety.
• Proven ability to supervise, train, and motivate housekeeping colleagues.
• Excellent attention to detail, organizational and guest-relations skills; manage priorities during high occupancy.
• Basic proficiency in housekeeping or property-management systems to update room status and records.

Responsibilities

• Supervise daily housekeeping operations across assigned guest rooms, floors, corridors, and service areas.
• Allocate daily room assignments according to occupancy levels, guest movements, priorities, and team availability.
• Inspect vacant, occupied, arrival, departure, and out-of-order rooms for cleanliness and functionality.
• Conduct team briefings and communicate room priorities, VIP arrivals, special requests, and updates.
• Train, coach, and guide attendants in cleaning procedures, room presentation, chemical usage, and luxury service standards.
• Monitor room-cleaning progress and update room status to support timely room release.
• Coordinate with Front Office, Engineering, Laundry on readiness, linen requirements, and guest requests.
• Ensure VIP rooms, suites, amenities, and personalized preferences are prepared before guest arrival.
• Respond promptly to guest requests and concerns, with appropriate action and follow-up.
• Report maintenance defects, damaged items, and safety concerns identified during inspections.

Skills

Supervisory experience

Guest relations

Attention to detail

Organizational skills

Communication skills

Training / coaching

Education

Diploma or certificate in Hospitality Management

Tools

Property-management systems

Job description

Summary

The Housekeeping Team Leader is responsible for supervising daily housekeeping activities and ensuring guest rooms, corridors, and assigned areas are maintained to the highest standards of cleanliness, presentation, and hygiene. The role supports and guides housekeeping colleagues, conducts inspections, coordinates guest requests, and ensures efficient service aligned with luxury hospitality standards.

Organization - Park Hyatt Dubai

The Housekeeping Team Leader is responsible for supervising daily housekeeping activities and ensuring guest rooms, corridors, and assigned areas are maintained to the highest standards of cleanliness, presentation, and hygiene. The role supports and guides housekeeping colleagues, conducts inspections, coordinates guest requests, and ensures efficient service aligned with luxury hospitality standards.

Main Duties

• Supervise daily housekeeping operations across assigned guest rooms, floors, corridors, and service areas to ensure cleanliness and operational efficiency.
• Allocate daily room assignments and special tasks according to occupancy levels, guest movements, operational priorities, and team availability.
• Inspect vacant, occupied, arrival, departure, and out-of-order rooms to ensure cleanliness, presentation, functionality, and compliance with established standards.
• Conduct team briefings and communicate room priorities, VIP arrivals, special requests, guest preferences, and important operational updates.
• Train, coach, and guide Room Attendants and Housekeeping colleagues in cleaning procedures, room presentation, chemical usage, and luxury service standards.
• Monitor room‑cleaning progress and update room status accurately to support timely room release and smooth coordination with Front Office.
• Coordinate closely with Front Office, Engineering, Laundry, and other departments regarding room readiness, maintenance concerns, linen requirements, and guest requests.
• Ensure VIP rooms, suites, amenities, special arrangements, and personalized preferences are prepared accurately before guest arrival.
• Respond promptly and professionally to guest requests, enquiries, and concerns, ensuring appropriate action, follow‑up, and service recovery.
• Report and follow up on maintenance defects, damaged items, missing equipment, and health or safety concerns identified during room inspections.
• Monitor linen, guest supplies, cleaning materials, and operating equipment, ensuring correct usage, storage, replenishment, and inventory control.
• Ensure compliance with hygiene, sanitation, chemical‑handling, safety, security, lost‑and‑found, key‑control, and company procedures.
• Maintain the cleanliness and organization of housekeeping pantries, linen rooms, trolleys, storage areas, and back‑of‑house spaces.
• Monitor colleague productivity, attendance, grooming, and performance, providing feedback and escalating concerns to the Housekeeping management team when required.
• Prepare daily reports, handover notes, inspection records, and operational updates while supporting the department during peak periods and special projects.

Qualifications

• Diploma or certificate in Hospitality Management, Housekeeping Operations, or a related discipline is preferred.
• Minimum 2–3 years of housekeeping experience, including supervisory or team‑leading exposure, preferably within a luxury hospitality environment.
• Strong knowledge of guest‑room cleaning, room inspections, linen management, chemical handling, hygiene, sanitation, and housekeeping safety procedures.
• Proven ability to supervise, train, and motivate housekeeping colleagues while maintaining productivity and consistent quality standards.
• Excellent attention to detail, organizational, communication, and guest‑relations skills, with the ability to manage priorities during high‑occupancy periods.
• Basic proficiency in housekeeping or property‑management systems, with the ability to update room status, maintain operational records, and coordinate effectively with other departments.