Housekeeping Supervisor - Guest Rooms

Accor Group; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Learning programs through Accor Academ

Career growth within Accor

Job summary

Accor Group in Dubai is seeking a Housekeeping Supervisor - Guest Rooms to lead daily operations, supervise Room Attendants, and maintain exceptional cleanliness and presentation standards across guest rooms and public areas. The role requires a university degree and at least 2 years in a five-star hotel environment.

You will coordinate with engineering and other departments, conduct on-the-job training, and ensure smooth shift handovers while upholding Accor’s service standards.

Qualifications

• University degree in any field.
• Minimum 2 years of experience in a similar role within a five-star hotel.
• Passion for delivering exceptional service.
• Ability to work effectively as part of a team to support guest satisfaction.
• Strong verbal communication skills.
• Strong attention to detail and ability to supervise housekeeping standards consistently.

Responsibilities

• Lead daily briefings for Room Attendants and set priorities.
• Ensure grooming and presentation standards are maintained.
• Supervise Room Attendants and their daily tasks.
• Provide on-the-job training to reinforce housekeeping procedures and service standards.
• Coordinate with other departments to ensure smooth handovers and operations.
• Inspect guest rooms and public areas to ensure cleanliness and hygiene.

Skills

Team leadership

Communication

Attention to detail

Guest service

Education

University degree

Job description

Housekeeping Supervisor - Guest Rooms Job Snapshot

• Role: Housekeeping Supervisor - Guest Rooms
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Hotel Management
• Experience: Minimum 2 years in a similar role with a five-star hotel
• Job Type: Full Time

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site

Job Description

Daily Operations and Supervision

• Conduct daily briefings for Room Attendants and communicate operational priorities.
• Inspect employee grooming and ensure appropriate presentation standards are maintained.
• Supervise Room Attendants and oversee their daily activities.
• Conduct on-the-job training to reinforce housekeeping procedures and service standards.
• Oversee the work of public area attendants as required.
• Maintain effective working relationships within the housekeeping team and with other departments.
• Ensure proper handover between incoming and outgoing shifts.
• Remain informed about daily hotel activities and facilities.

Room Inspection and Cleanliness

• Inspect guest rooms, corridors, pantries, and service areas daily to maintain required cleanliness and hygiene standards.
• Check occupied, vacant, and checkout rooms as part of scheduled physical inspections.
• Pay close attention to detail when inspecting rooms and other assigned areas.
• Give special attention to VIP rooms.
• Ensure housekeeping trolleys are positioned correctly in guest corridors and at room entrances during cleaning.
• Monitor compliance with procedures for entering and leaving guest rooms.
• Maintain cleanliness, hygiene, and appropriate care of guest rooms, corridors, and service areas.
• Follow up on Do Not Disturb rooms according to housekeeping procedures.

Maintenance and Equipment

• Check the condition of housekeeping equipment and machines.
• Prepare job orders for identified maintenance requirements.
• Coordinate with Engineering and follow up on outstanding maintenance work.
• Report incomplete maintenance activities and continue follow-up until appropriately addressed.
• Notify the Housekeeper of damage identified in guest rooms.

Guest and Hotel Coordination

• Handle guest service matters within the assigned area.
• Report sick or irregular guests and unidentified persons in guest corridors immediately to the Housekeeper or Security Office.
• Report all Lost and Found items through the Housekeeping department.
• Prepare room discrepancy reports for Front Office.
• Maintain awareness of relevant daily housekeeping information and operational requirements.
• Support smooth communication between Housekeeping and other hotel departments.

Linen, Rooms and Presentation

• Prepare room linen inventories.
• Conduct room and floor fumigation as required.
• Water and change flowers according to the established schedule.
• Ensure flower arrangements are appropriately presented before delivery to guest rooms.
• Check checkout rooms and other assigned guest rooms to confirm readiness and presentation standards.

Qualifications

• University degree in any field.
• Minimum 2 years of experience in a similar role within a five-star hotel.
• Passion for delivering exceptional service.
• Ability to work effectively as part of a team to support guest satisfaction.
• Strong verbal communication skills.
• Strong attention to detail and ability to supervise housekeeping standards consistently.

What Accor Offers

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop skills and grow within the property and across the Accor network.
• Opportunity to participate in Corporate Social Responsibility activities.