Assistant Manager, Imperial Services

Atlantis Resorts; Dubai; On-site; AED 279,000 - 446,400; Full time

Benefits offered by this job

Tax-free salary (AED)

F&B privileges

Discounted property rates

Health insurance with dental

Annual flights home

Life insurance

Incentives program

Wellness & social initiatives

Job summary

Atlantis Resorts in Dubai is seeking an Assistant Manager to support the Manager Imperial Club, overseeing lounges and lobby operations and ensuring guest experiences meet resort standards.

You will assist with training, scheduling, and implementing SOPs while delivering outstanding service in a luxury environment.

Qualifications

• Minimum 5 years in hospitality.
• At least 1 year in a Club Lounge or similar at an Assistant managerial level in international luxury.
• Cross-functional knowledge across Rooms, Front Office and F&B.

Responsibilities

• Oversee operation across lounges and lobby to ensure standards are met.
• Coordinate guests' arrival and departure to maintain seamless experiences.
• Support training and development of team members.
• Coordinate staff schedules and assign duties.
• Ensure SOPs, policies and procedures are consistently implemented.

Skills

Guest service

Team leadership

Operations coordination

Staff training

Job description

( 20489 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As an Assistant Manager, you will be responsible for supporting the Manager Imperial Club in oversseing the operation across the lounges and lobby coordinating and monitoring all guests’ arrival, departure to ensure that our in-house guest experiences are as per resort standards. Your responsibilities include supporting with training and developing team members, coordinating employees' schedules, and ensuring that company standard operating procedures, policies, and procedures are being followed and consistently implemented. Finally, you will help to deliver outstanding guest service, and overall customer satisfaction.

About You

The ideal candidate will have experience within a luxury hotel, with a minimum of 5 years experience in Hospitality. To be considered for this role you must also have at least 1 years’ experience working within a Club Lounge environment or similar at an Assistant managerial level with an international luxury. To be successful in this role you will also have acquired knowledge within the Rooms, Front Office Division and crossed over into F&B, with some leadership experience. The ability to excel working in a fast-paced environment managing multiple business requirements whilst exceeding guest satisfaction will also be a key part of this exciting role.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.