Team Leader Platinum

Atlantis Resorts; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Flights home

Discounts at Kerzner properties

Food and beverage privileges

Job summary

Atlantis, The Palm invites applications for a Team Leader, Platinum in Reservations. You will oversee the Reservations operation to ensure every caller receives exceptional service and care at all times.

The role requires at least one year in Reservations or contact center, proven selling and upselling experience across multi-properties, excellent English communication, and Opera PMS proficiency. We offer a competitive tax‑free salary and a comprehensive benefits package.

Qualifications

• Minimum of one year experience in Reservations or contact center.
• Experience in selling, cross selling, and upselling multi properties; central environment is a plus.
• Proficiency in English; additional languages are an advantage; Opera PMS knowledge is required.

Responsibilities

• Monitor and control the Reservations operation according to department standards.
• Check the Reservations Trace report daily and allocate outstanding tasks to reservations agents/supervisors.
• Ensure that all traces are resolved before day end.

Skills

Reservations

English

Leadership

Communication

Upselling

Opera PMS

Tools

Opera PMS

Job description

Job Description:

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world‑class dining, bringing together some of the most renowned celebrity chefs and Michelin‑starred restaurants. The resort is also home to unforgettable experiences, from record‑breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo‑Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As a Team Leader, Platinum you will monitor and control the entire Reservation operation according to the department standards. You will ensure that every caller directed to the Reservations department receives an optimum level of services and care at all times. The successful candidate will be required to check the Reservations Trace report on a daily basis and allocate outstanding tasks to reservations agent/supervisors, ensuring that all traces are suitably resolved before day end.

About You

A minimum of one year experience with Reservations or significant experience of working in contact center. The successful candidate will be required to have experience in selling, cross selling, and upselling multi properties in central environment is an advantage. Excellent communication skills, Proficiency in English and other language is an advantage. Full knowledge of the Property Management System (Opera) is required.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Requirements