Product Owner - Payment SRE Lead

Dicetek LLC; Abu Dhabi; On-site; AED 420,000 - 700,000; Full time

Job summary

Dicetek LLC in Abu Dhabi is seeking a senior leader to define and prioritize the payment SRE product backlog, aligning reliability with business goals and reducing technical debt. You will drive Site Reliability Engineering across payment platforms, ensuring availability and performance in demanding real-time environments.

Collaborate with engineering, platform teams and stakeholders to translate business needs into user stories and technical specs for SRE tooling.

Qualifications

• Significant leadership experience in Production Support, SRE or technology operations.
• Experience with enterprise payment platforms and high-availability banking environments.
• Proven ability to manage services under strict availability SLAs.
• Strong incident, problem, change, release and service-management skills.
• Knowledge of observability, monitoring and alerting.
• Experience leading high-severity production incidents.
• Ability to coordinate multiple tech teams during incidents.

Responsibilities

• Define and prioritize the product backlog for Payment SRE initiatives.
• Champion the adoption of Site Reliability Engineering principles within the payment domain.
• Collaborate closely with engineering teams to design, implement and maintain robust payment systems.
• Translate complex business requirements into actionable user stories and technical specifications for SRE tooling and platform enhancements.

Skills

Leadership

Incident Management

Resilience Engineering

Job description

Define and prioritize the product backlog for Payment SRE initiatives ensuring alignment with business objectives and technical debt reduction Champion the adoption of Site Reliability Engineering principles within the payment domain fostering a culture of reliability and performance Collaborate closely with engineering teams to design implement and maintain robust scalable and highly available payment systems Translate complex business requirements into actionable user stories and technical specifications for SRE tooling and platform enhancements

Years of Experience *

12-15 Years

Minimum 12 years of relevant technology experience, including significant experience leading production support, SRE or technology operations teams supporting business-critical banking payment platforms.

Required Skills *

• Strong leadership experience in Production Support, Site Reliability Engineering, Technology Operations or Service Management.
• Strong understanding of enterprise payment platforms and high-availability banking technology environments.
• Proven ability to manage business-critical services operating under stringent availability and processing SLAs.
• Strong Major Incident Management and crisis-coordination capabilities.
• Strong knowledge of incident, problem, change, release and service-management practices.
• Deep understanding of operational resilience, Disaster Recovery, Business Continuity and service-continuity management.
• Experience establishing and governing production support and SRE operating models.
• Strong understanding of infrastructure patching, vulnerability management and technology lifecycle/EOS management.
• Experience managing technology audit, regulatory and risk-remediation activities.
• Strong understanding of observability, monitoring, alerting, capacity management and application/infrastructure health.
• Ability to interpret operational metrics and translate service trends into measurable reliability improvements.
• Strong root-cause and problem-management capability, with focus on eliminating recurring incidents.
• Understanding of SRE concepts including automation, observability, reliability engineering and reduction of operational toil.
• Strong stakeholder management and communication skills, including interaction with senior Technology and Business stakeholders.
• Strong resource planning, prioritization, team management and people-development capabilities.
• Ability to make timely decisions and coordinate multiple technical teams during high-severity production incidents.

Required Experience / Knowledge Areas *

Specific domain or industry knowledge required

• Minimum 12 years of relevant technology experience, preferably within banking, financial services or payment technology.
• Experience managing payment platforms such as Enterprise Payment Hub systems, SWIFT, Cheque Clearing (UAE ICCS), Direct Debits (UAEDDS) or comparable payment technologies.
• Knowledge of UAE payment systems and clearing/settlement environments.
• Knowledge of real-time payments and ISO 20022-based payment processing.
• Demonstrable experience leading Production Support, SRE, Application Operations or Technology Operations teams.
• Experience managing mission-critical services requiring extended-hours or 24x7 production support.
• Strong knowledge of payment processing environments, including time-critical and real-time transaction processing.
• Experience supporting or managing multiple payment platforms and their associated technology dependencies.
• Demonstrable experience leading high-severity production incidents and coordinating recovery across multiple technology teams.
• Experience managing DR rehearsals, resilience assessments and service-continuity activities.
• Experience managing infrastructure vulnerabilities, patching and remediation programs.
• Experience managing audit findings, technology risks and regulatory remediation commitments.
• Experience establishing operational KPIs, SLAs, availability measures and management reporting.
• Experience managing multidisciplinary technical teams and balancing BAU operational support with resilience, infrastructure, security and regulatory priorities.
• Strong understanding of technology risk and control expectations within a regulated banking environment.

Skills

• Leadership
• Incident Management
• Resilience Engineering