System Analyst - SRE

Dicetek LLC; Abu Dhabi; On-site; AED 350,000 - 600,000; Full time

Job summary

Dicetek LLC is seeking a Senior SRE/Production Support professional in Abu Dhabi to proactively monitor ATM application performance and availability, and to automate deployments, scaling, and incident response. The role focuses on robust monitoring, alerting, and logging for visibility into health across a card payment environment.

You will collaborate with dev teams to troubleshoot complex defects and ensure timely fixes, supporting 24x7 operations in a high-availability environment.

Qualifications

• Strong knowledge of Credit/Debit Card systems including issuance, authorization, dispute management and reconciliation.
• Solid understanding of SRE, observability, resilience, performance, capacity, and automation.
• Hands-on production support, incident management, troubleshooting and RCA.
• Experience with APIs, middleware, databases, OS, networking, and infrastructure.
• Strong SQL skills with Oracle and/or SQL Server.
• Experience with WebLogic/WebSphere and monitoring tools like Dynatrace, Splunk, Grafana.
• Knowledge of Python/Shell scripting, CI/CD, DevOps, HA/DR.
• Experience with Agile, Jira, and Confluence.
• Excellent analytical, documentation and stakeholder-management skills.

Responsibilities

• Monitor ATM application performance and availability.
• Automate deployments, scaling, and incident response.
• Develop and maintain monitoring, alerting, and logging systems.
• Collaborate with development teams to troubleshoot defects and implement fixes.
• Support 24x7 high-availability transactional systems and production incidents.

Skills

SRE principles

SQL

Monitoring tools

Job description

Job Summary

Proactively monitor ATM application performance and availability identifying and resolving issues before they impact customers Automate repetitive operational tasks such as deployments scaling and incident response to improve efficiency and reduce manual errors Develop and maintain robust monitoring alerting and logging systems to ensure comprehensive visibility into application health Collaborate with development teams to troubleshoot complex application defects and implement timely fixes

Years of Experience

• 8-10 years
• Minimum 8 years of relevant experience in production/application support, Site Reliability Engineering, infrastructure support for cards payment technology environments.

Required Skills

• Strong knowledge of Credit/Debit Card systems, including issuance, authorization, dispute management and reconciliation.
• Strong understanding of SRE principles, observability, resilience, performance, capacity, and automation.
• Hands-on experience in production support, incident/problem management, troubleshooting, and RCA.
• Good knowledge of APIs, middleware, databases, OS, networking, and infrastructure.
• Strong SQL skills with Oracle and/or Microsoft SQL Server.
• Experience in functional specifications, system flows, impact analysis, and dependency assessment.
• Experience with WebLogic/WebSphere and monitoring tools such as Dynatrace, Splunk, Grafana, or equivalent.
• Knowledge of Python/Shell scripting, CI/CD, DevOps, HA/DR, and automation.
• Experience with Agile, Jira, and Confluence.
• Strong analytical, documentation, communication, and stakeholder-management skills.

Required Experience / Knowledge Areas

• Good experience in SRE, production engineering/support, or solution engineering.
• Strong Cards & Payments domain knowledge covering issuance, authorization, dispute management and reconciliation.
• Experience supporting 24×7 high-availability transactional systems and critical production incidents.
• Experience in requirements, impact analysis, system integration SIT/UAT, and production readiness.
• Knowledge of PCI DSS, security, compliance, HA/DR, RTO/RPO, performance, and capacity management.
• Strong experience collaborating with business, technology teams, and external vendors

Skills

• SRE principles
• SQL
• monitoring tools