Systems Analyst

Tanqeeb; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Mediclinic Corporate Office Dubai in the United Arab Emirates seeks an experienced IT professional to provide advanced L1/L2 application support, focusing on Inter Systems TrakCare patient administration and revenue cycle management. You will manage testing, training, and post-go-live support while driving AI-driven automation initiatives.

The role requires 5+ years of UAE healthcare experience and 3+ years with TrakCare, plus ITIL foundations and AI tool familiarity.

Qualifications

• Minimum 5 years UAE Healthcare Experience.
• Minimum 3 years Inter Systems TrakCare Experience.
• Design, build and implement AI agents, copilots and intelligent automation solutions.
• Experience with Clinical, Patient Administration and Revenue Cycle Management modules.

Responsibilities

• Execute testing, defect reporting and patch roll-outs with feedback to vendors.
• Lead system implementation, dry runs, simulations and post-go-live support.
• Train end users on TrakCare and related applications.
• Drive allocated projects to milestones and ensure timely completion.
• Provide L1/L2 support and incident/change logging for TrakCare and related systems.
• Drive AI and automation initiatives in the department.

Skills

L1/L2 application support

AI & Automation initiatives

Verbal & written English

Testing patches

Education

A relevant IT degree or diploma

ITIL v3 Foundations certification

AI tools certification

Tools

AI tools

Job description

Job description

Closing date: Number of positions: 1 Recruiter name: Siva Krishna Bonda Reference number: 73217

Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

Provide advanced L1/L2 application support, enhancement, configuration and optimization of Inter Systems TrakCare with primary focus on Patient Administration and Revenue Cycle Management. The role supports registration, insurance, approvals, charging, coding, billing, claims processing, remittance, collections and finance integration while leading AI-driven innovation initiatives.

KEY RESPONSIBILITY AREAS

• Execute application testing, defect reporting, test reporting, patch roll outs and provide comprehensive feedback to line manager and Vendor teams on issues and / or validation status and manage issue tracker.
• Responsible for system implementation, dry run or simulations and post-go-live support.
• Able to conduct application training to end users on Trakcare and related applications.
• Drive allocated projects and ensure completion within applicable milestones.
• Provide L1/L2 level support and logging of incidents, problems and/or change requests for the Electronic Health Record (Trakcare) and/or Other Systems to ensure applications operates uninterruptedly.
• Drive AI and Automation Initiatives in the department

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• A relevant IT Degree or Diploma from an accredited institution

DESIRED EDUCATION

• A relevant IT Degree or Diploma from an accredited institution
• Certification in ITIL v3 Foundations and AI tools

REQUIRED EXPERIENCE

ESSENTIAL EXPERIENCE

• Minimum 5 years UAE Healthcare Experience
• Minimum 3 years Inter Systems Trakcare Experience
• Design, build and implement AI agents, copilots and intelligent automation solutions.
• Experiencing in Clinical, Patient Administration and Revenue Cycle Management modules(Registration, Appointments, Insurance, Billing, Claim management, Revenue and eRx/e-claims, Doctors, Nurses, Lab, Pharmacy process across Dubai and Abu Dhabi)

DESIRED EXPERIENCE

• 7 Years’ experience in IT hospital systems related RCM and Clinical modules

REQUIRED JOB SKILLS AND KNOWLEDGE

• Implementation and related support of hospital information systems
• Verbal and written communication skills in English
• Working knowledge of and experience with testing application fixes or patches

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.