Patient Administrator

Mediclinic International; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

Mediclinic Ibn Battuta in Dubai is seeking a Patient Administrator to streamline appointment scheduling, registration, and insurance handling. You will support billing activities and ensure accurate cash-up while delivering excellent patient service.

The role requires 2-3 years in customer service, familiarity with hospital systems, and strong numerical skills. UAE Emiratisation preference applies. On-site position at Mediclinic Ibn Battuta.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Manage billing and cash-up processes.
• Maintain high customer service standards and improve patient experience.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Medical insurance terminology

Medical terminology and procedures

Numerical literacy

Patient scheduling

Registration processes

Education

Grade 12 complete

Diploma or Bachelor’s in medical science/finance

Job description

Closing date: 29/09/2026
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 74068
Workplace Type:

Mediclinic Ibn Battuta| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.