Patient Administrator - Emirati

Mediclinic International; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai seeks a patient administrator to improve patient care by efficiently handling scheduling, registration, insurance documentation and billing processes. You will work to meet customer service expectations and support seamless hospital operations.

Essential: Grade 12; 2–3 years in customer services, preferably in healthcare. Proficiency in MS Office, CRM software, and hospital information systems is required, with emphasis on accuracy and numerical literacy.

Qualifications

• Completed secondary education (Grade 12) achieved.
• Desirable tertiary diploma or bachelor's degree in medical science or finance/accounting.

Responsibilities

• Schedule and register patient appointments efficiently.
• Handle medical insurance processes and related tasks.
• Manage billing and cash-up processes.
• Maintain high patient service quality and customer satisfaction.

Skills

MS Office

CRM software

Hospital information systems

Medical terminology

Numerical literacy

Patient scheduling & registration

Education

Grade 12

Diploma or Bachelor's in medical science/finance

Tools

MS Office applications

CRM software

Hospital information systems

Job description

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Closing date: 05/10/2026
Number of positions: 1
Reference number: 74073
Workplace Type:

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor's Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.