Healthcare IT Systems Analyst – TrakCare & AI Enablement

Mediclinic Middle East; Dubai; On-site; AED 150,000 - 190,000; Full time

Job summary

Mediclinic Middle East in Dubai seeks an IT professional to provide advanced L1/L2 support for Inter Systems TrakCare, with a focus on Patient Administration and Revenue Cycle Management within UAE healthcare settings.

You will test, implement, train end users, and support post-go-live activities while driving AI and automation initiatives to enhance clinical and financial workflows across Dubai and Abu Dhabi. Excellent English communication is required.

Qualifications

• Essential education: IT Degree or Diploma from an accredited institution.
• Desired education: IT Degree or Diploma plus ITIL v3 Foundations and AI tools certifications.
• Minimum 5 years UAE healthcare experience; 3 years InterSystems TrakCare experience.

Responsibilities

• Execute application testing, defect reporting, test reporting, patch rollouts and provide feedback to line manager and Vendor teams.
• Responsible for system implementation, dry run or simulations and post-go-live support.
• Able to conduct application training to end users on TrakCare and related applications.
• Drive allocated projects and ensure completion within milestones.
• Provide L1/L2 level support and logging of incidents, problems and/or change requests for the TrakCare and other systems.
• Drive AI and Automation Initiatives in the department.

Skills

L1/L2 support

AI initiatives

Communication skills

Testing & issue tracking

Education

IT Degree or Diploma

ITIL v3 Foundations

AI tools certification

Tools

TrakCare

InterSystems

Job description

Mediclinic Middle East in Dubai seeks an IT professional to provide advanced L1/L2 support for Inter Systems TrakCare, with a focus on Patient Administration and Revenue Cycle Management within UAE healthcare settings.

You will test, implement, train end users, and support post-go-live activities while driving AI and automation initiatives to enhance clinical and financial workflows across Dubai and Abu Dhabi. Excellent English communication is required.