System Analyst

Epergne Solutions; Umm Al Quwain; On-site; AED 120,000 - 180,000; Full time

Job summary

Epergne Solutions in Abu Dhabi is seeking a System Analyst to translate business requirements into functional specifications and support day-to-day system operations.

You will liaise between business stakeholders, IT teams, and vendors for system enhancements, participate in UAT, and ensure changes comply with security standards and regulatory requirements.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 5+ years of experience as a system analyst or business systems analyst.
• Experience in enterprise or regulated environments preferred.
• ITIL or Business Analysis certifications are advantageous.

Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis and root cause identification.
• Act as liaison between business stakeholders, IT teams, and vendors for system enhancements.
• Prepare and maintain system documentation such as functional specs and process flows.
• Support change management including impact analysis and system changes coordination.
• Participate in User Acceptance Testing (UAT) with test case preparation and defect tracking.
• Ensure changes comply with internal policies, security standards and regulatory requirements.
• Assist in audits by providing required system documentation and evidence.

Skills

System Analysis

App support & integrations

ITIL processes

Log analysis

Documentation & communication

Education

Bachelor's degree in IT/CS

Job description

Job Role: System Analyst

Location: Abu Dhabi, UAE

Experience: 5+years

Roles & Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Skills

• Strong experience in System Analysis or Business Systems Analysis.
• Knowledge of application support, system integrations, and data flows.
• Familiarity with IT Service Management (ITIL) processes such as incident, problem, and change management.
• Ability to analyze system logs, incidents, and performance issues.
• Strong documentation, analytical, and stakeholder communication skills.

Requirements

• Bachelor?s degree in Information Technology, Computer Science, or a related field.
• Experience working in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.