Senior System Analyst: UAT, ITIL & Stakeholder Liaison

Epergne Solutions; Abu Dhabi; On-site; AED 120,000 - 190,000; Full time

Job summary

A technology solutions provider based in Abu Dhabi is looking for a System Analyst with over 5 years of experience. The role requires analyzing business needs and translating them into system specifications, providing daily support, acting as a liaison between stakeholders, and ensuring compliance with policies. A bachelor's degree in IT or Computer Science is mandatory, with ITIL or Business Analysis certifications being advantageous. This position promises a dynamic work environment where analytical and communication skills are key.

Qualifications

• 5+ years of experience in System Analysis or Business Systems Analysis.
• Experience working in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.

Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Skills

System Analysis

Business Systems Analysis

Application support

System integrations

Data flows

ITIL processes

Documentation skills

Analytical skills

Stakeholder communication

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

A technology solutions provider based in Abu Dhabi is looking for a System Analyst with over 5 years of experience. The role requires analyzing business needs and translating them into system specifications, providing daily support, acting as a liaison between stakeholders, and ensuring compliance with policies. A bachelor's degree in IT or Computer Science is mandatory, with ITIL or Business Analysis certifications being advantageous. This position promises a dynamic work environment where analytical and communication skills are key.