System Analyst - Banking Systems

DiceTek UAE; Dubai; On-site; AED 178,560 - 290,160; Full time

Job summary

DiceTek UAE is seeking a System Analyst - Banking Systems in Dubai to support enterprise banking applications. The analyst will connect business stakeholders, system owners, and IT teams to ensure systems are secure and reliable.

The ideal candidate should have a bachelor’s degree in IT, strong experience in system analysis, and familiarity with banking environments. This role offers the opportunity to work on critical systems and enhance operational reliability in a regulated environment.

Qualifications

• Strong experience as a System Analyst, Business Systems Analyst, or Application Support Analyst in enterprise environments.
• Good understanding of application support, system integrations, and dependencies.
• Experience in banking or a regulated environment is preferred.

Responsibilities

• Analyze business needs and convert them into functional, technical, and system requirements.
• Support daily system operations and identify root causes of issues.
• Act as a point of contact for system-related queries and enhancements.
• Document application behaviors, integrations, and operational procedures.
• Participate in stakeholder meetings and system improvement discussions.

Skills

System analysis

Banking application support

Business systems analysis

Functional specifications

Requirements analysis

Process flows and impact assessments

System documentation

Application integrations and data flows

Incident and problem management

ITIL change management

Root cause analysis

Vendor coordination

SLA follow-up

UAT support and defect tracking

Audit and compliance documentation

Security and governance awareness

Stakeholder communication

Production support coordination

Education

Bachelor's degree in Information Technology or Computer Science

Job description

System Analyst - Banking Systems

Location: Dubai, United Arab Emirates • Industry: Banking • Function: Systems Analysis-IT • Experience: Experienced • Job Type: Full-Time

Overview

The System Analyst - Banking Systems role in Dubai focuses on supporting and analyzing enterprise banking applications. The analyst connects business stakeholders, system owners, vendors, and IT teams to ensure systems are reliable, secure, well‑documented, and aligned with operational and governance standards.

Job Details

Country: United Arab Emirates • City: Dubai • Salary: 16,000–26,000 (per month, approximate; confirm with employer)

Role Context

This analyst supports analysis, documentation, improvement, and day‑to‑day operation of banking applications. The role directly impacts operational reliability, audit readiness, secure system changes, and timely resolution of production issues.

Key Responsibilities

• Analyze business needs and convert them into clear functional, technical, and system requirements.
• Support daily system operations by reviewing issues, identifying root causes, and coordinating resolution with technical teams and vendors.
• Act as a point of contact for system‑related queries, enhancements, production issues, and defect follow‑up.
• Ensure system fixes, changes, and enhancements are aligned with approved requirements and business expectations.
• Prepare and maintain functional specifications, process flows, impact assessments, support documents, and system records.
• Document application behavior, integrations, dependencies, interfaces, data flows, and operational procedures.
• Support change requests by performing impact analysis, effort estimation, testing coordination, and implementation follow‑up.
• Work closely with business users, system owners, vendors, and internal IT teams to resolve incidents and enhancement requests.
• Coordinate vendor troubleshooting, fixes, releases, and service commitments in line with agreed SLAs.
• Participate in stakeholder meetings, review sessions, requirement workshops, and system improvement discussions.
• Support ITIL‑based incident, problem, and change management activities, including documentation, approvals, testing, and post‑implementation reviews.
• Ensure system changes comply with banking policies, security standards, audit controls, and regulatory expectations.
• Assist internal and external audits by providing documentation, evidence, clarifications, and system process details.
• Support UAT activities, including test case preparation, execution support, defect tracking, and production readiness checks.
• Validate system enhancements before deployment and ensure issues are tracked to closure with lessons learned documented.

Ideal Profile

• Bachelor's degree in Information Technology, Computer Science, or related discipline.
• Strong experience as a System Analyst, Business Systems Analyst, or Application Support Analyst in enterprise environments.
• Good understanding of application support, system integrations, interface behavior, dependencies, and data flows.
• Familiarity with IT service management processes, including incident, problem, and change management.
• Ability to analyze logs, incidents, system behavior, and user reports to support troubleshooting and root cause analysis.
• Experience in banking or another regulated environment is preferred.
• Awareness of risk, audit, compliance, security, and control requirements affecting IT systems.
• Strong documentation mindset with the ability to prepare clear functional specifications, impact assessments, and support records.
• Good stakeholder coordination skills for working with business users, vendors, system owners, and internal technology teams.
• Ability to support UAT, defect tracking, change validation, and post‑implementation reviews.
• ITIL, Business Analysis, or related professional certification will be an advantage.
• Strong communication, analytical thinking, ownership, and follow‑through skills.

Skills Set

• System analysis
• Banking application support
• Business systems analysis
• Functional specifications
• Requirements analysis
• Process flows and impact assessments
• System documentation
• Application integrations and data flows
• Incident and problem management
• ITIL change management
• Root cause analysis
• Vendor coordination
• SLA follow‑up
• UAT support and defect tracking
• Audit and compliance documentation
• Security and governance awareness
• Stakeholder communication
• Production support coordination

Why Join Us

Work on business‑critical banking systems in Dubai’s regulated technology environment. Gain exposure to enterprise applications, system governance, vendor coordination, ITIL processes, and audit‑ready documentation. Support reliable technology operations by improving issue resolution, change quality, and system visibility. Collaborate with business, IT, vendor, security, and governance teams on meaningful system improvements. Strong opportunity for analysts looking to grow in banking technology, application support, system analysis, and IT governance roles.

Equal Opportunity Statement

Gender: Any • Candidate Nationality: Any