System Analyst

Epergne Solutions; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Dubai is looking for a System Analyst with over 5 years of experience. The successful candidate will analyze business requirements, provide system support, and act as a liaison between stakeholders and IT teams. Ideal applicants will possess a Bachelor's degree in Information Technology and have knowledge of ITIL processes. This role requires strong analytical, documentation, and communication skills, and familiarity with enterprise environments is preferred.

Qualifications

• 5+ years of experience in System Analysis or Business Systems Analysis.
• Experience working in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.

Responsibilities

• Analyze business requirements and translate them into functional specifications.
• Provide day-to-day system support, including issue analysis and troubleshooting.
• Act as the liaison between business stakeholders, IT teams, and vendors.
• Prepare and maintain system documentation.
• Support change management activities including impact analysis.
• Participate in User Acceptance Testing (UAT).
• Ensure system changes comply with internal policies.
• Assist in audits by providing required system documentation.

Skills

System Analysis

Application support

IT Service Management (ITIL)

Documentation

Analytical skills

Stakeholder communication

Education

Bachelor's degree in Information Technology or related field

Job description

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Job Role: System Analyst

Location: Abu Dhabi, UAE

Experience: 5+years

Roles & Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Skills

• Strong experience in System Analysis or Business Systems Analysis.
• Knowledge of application support, system integrations, and data flows.
• Familiarity with IT Service Management (ITIL) processes such as incident, problem, and change management.
• Ability to analyze system logs, incidents, and performance issues.
• Strong documentation, analytical, and stakeholder communication skills.

Requirements

• Bachelor?s degree in Information Technology, Computer Science, or a related field.
• Experience working in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.