Support Team Lead — Growth, Accommodation & Visa
Work corp
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Benefits offered by this job
Job summary
Work corp in Ajman, UAE, is seeking an Indian Support Manager to lead and develop a high-performing customer support team. You will oversee ticket handling, implement efficient processes, and drive customer satisfaction across departments.
The role requires a bachelor's degree or equivalent and at least 3 years in a supervisory customer-support capacity, with strong communication skills in English. Arabic is a plus, and the company offers growth opportunities and visa sponsorship.
Qualifications
- Bachelor's degree in related field or equivalent work experience.
- At least 3 years in a supervisory role within customer support.
- Excellent written and verbal communication skills.
- Fluent in English; Arabic language skills are an advantage but not required.
Responsibilities
- Lead and manage a support team with guidance and performance evaluations.
- Monitor support tickets and ensure timely resolution of issues.
- Develop and implement processes to improve efficiency and productivity.
- Communicate with customers to gather feedback and address concerns.
- Collaborate with other departments to identify product/service improvements.
- Stay up-to-date with industry trends and best practices in customer support.
Skills
Education
Tools
Job description
Work corp in Ajman, UAE, is seeking an Indian Support Manager to lead and develop a high-performing customer support team. You will oversee ticket handling, implement efficient processes, and drive customer satisfaction across departments.
The role requires a bachelor's degree or equivalent and at least 3 years in a supervisory customer-support capacity, with strong communication skills in English. Arabic is a plus, and the company offers growth opportunities and visa sponsorship.
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