Support Manager (Indian Nationals)

Work in USA; Ajman; On-site; AED 34,000 - 48,000; Part time

Benefits offered by this job

Flexible working hours

Accommodation provided

Free UAE visa and ticket

Job summary

Work in USA is seeking a Support Manager in Ajman, UAE. This part-time role requires an Indian national with strong English-speaking skills and a background in customer support. You will oversee the support team, train staff, and handle escalated queries to ensure top-tier service.

Ideal candidates have prior team-management experience and are proficient with computer systems used for tracking customer interactions. Accommodation is provided along with a free UAE visa and ticket.

Qualifications

• Indian nationality with excellent English speaking skills.
• Prior experience in managing a support team.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly.
• Proven track record of delivering exceptional customer service.
• Proficient in using computer systems and software for tracking customer interactions.

Responsibilities

• Manage and oversee the day-to-day operations of the support team
• Train, mentor, and guide support staff to ensure high-quality service delivery
• Handle escalated customer queries and complaints
• Develop and implement strategies to improve customer satisfaction
• Monitor team performance and provide regular feedback
• Collaborate with other departments to ensure smooth functioning of support operations
• Maintain accurate records of customer interactions and feedback

Skills

English proficiency

Team leadership

Communication skills

Tools

CRM software

Job description

Support Manager (Indian Nationals)

We are seeking a highly motivated and experienced Support Manager to join our team in Ajman, UAE. The ideal candidate will be an Indian national with excellent English speaking skills and a strong background in customer support. This is a part-time position that requires the candidate to have prior experience in managing a support team and handling customer queries.

Key Responsibilities

• Manage and oversee the day-to-day operations of the support team
• Train, mentor, and guide support staff to ensure high-quality service delivery
• Handle escalated customer queries and complaints
• Develop and implement strategies to improve customer satisfaction
• Monitor team performance and provide regular feedback
• Collaborate with other departments to ensure smooth functioning of support operations
• Maintain accurate records of customer interactions and feedback

Requirements

• Indian nationality with excellent English speaking skills
• Prior experience in managing a support team
• Strong communication and interpersonal skills
• Ability to handle stressful situations calmly
• Proven track record of delivering exceptional customer service
• Proficient in using computer systems and software for tracking customer interactions

Benefits

• Part-time job with flexible working hours
• Accommodation provided
• Free visa and ticket to UAE

If you are passionate about providing excellent customer service, have prior experience in managing a support team, and meet the above requirements, we would love to hear from you.