Support Manager — Lead Customer Service (Ajman, Accommodation)

Avanta Works; Ajman; On-site; AED 89,000 - 179,000; Part time

Benefits offered by this job

Accommodation provided

Job summary

Avanta Works in Ajman, United Arab Emirates, seeks a Support Manager fluent in English and of Malayalee background to lead the support team and oversee daily operations.

You will train staff, drive customer satisfaction, monitor feedback, coordinate with departments, and ensure policy compliance in a dynamic, contract-role setting with accommodation provided.

This position offers hands-on leadership, a fast-paced environment, and opportunities to advance within a growing company.

Qualifications

• Fluent in English required; Malayalam preferred.
• Experience in a similar role required.
• Excellent communication and leadership skills.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with contract management and customer service principles.

Responsibilities

• Lead, train and supervise a team of support staff to ensure efficient operations.
• Develop and implement strategies to improve overall customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement.
• Coordinate with other departments to ensure timely resolution of customer issues.
• Maintain accurate records and reports on departmental activities.
• Ensure compliance with company policies and procedures at all times.

Skills

Fluency in English

Malayalee nationality

Leadership

Communication

Customer service

Job description

Avanta Works in Ajman, United Arab Emirates, seeks a Support Manager fluent in English and of Malayalee background to lead the support team and oversee daily operations.

You will train staff, drive customer satisfaction, monitor feedback, coordinate with departments, and ensure policy compliance in a dynamic, contract-role setting with accommodation provided.

This position offers hands-on leadership, a fast-paced environment, and opportunities to advance within a growing company.