Customer Support Manager — Lead & Elevate Team

Abroad Work; Ajman; On-site; AED 201,000 - 290,000; Full time

Job summary

Abroad Work in Ajman, UAE, is seeking a dedicated Support Manager to oversee the day-to-day operations of our customer support team. The role requires leadership, strong English communication, and a commitment to delivering excellent service.

You will train staff, monitor performance, and collaborate with other departments to resolve complex inquiries while staying current with industry trends. Indian nationals with a biometric passport are preferred.

Qualifications

• Indian nationality with a valid biometric passport.
• Fluency in English (spoken and written).
• Experience in a leadership or supervisory role preferred.
• Full-time availability, including weekends or evenings.
• Strong communication and customer-oriented mindset.
• Problem-solving and diplomacy in difficult situations.

Responsibilities

• Manage and supervise the customer support team, ensuring tasks and responsibilities are completed efficiently and effectively
• Develop and implement strategies to improve customer satisfaction and retention rates
• Train and coach team members on best practices for handling customer inquiries, complaints, and escalations
• Monitor performance metrics and provide regular reports to senior management
• Collaborate with other departments to resolve complex or high-priority issues in a timely manner
• Stay updated on industry trends and advancements in customer support technology

Skills

Leadership

Customer support

English communication

Job description

Abroad Work in Ajman, UAE, is seeking a dedicated Support Manager to oversee the day-to-day operations of our customer support team. The role requires leadership, strong English communication, and a commitment to delivering excellent service.

You will train staff, monitor performance, and collaborate with other departments to resolve complex inquiries while staying current with industry trends. Indian nationals with a biometric passport are preferred.