Technical Support & Customer Success Lead

PPOAR; Ajman; On-site; AED 60,000 - 180,000; Full time

Benefits offered by this job

Free visa

Airfare provided

Accommodation provided

Job summary

PPOAR in Ajman, UAE, is seeking an experienced Support Manager to oversee customer technical support and ensure timely resolution of issues. The role requires at least two years in a similar position, with strong communication and problem-solving abilities.

The ideal candidate will handle multiple tasks, demonstrate empathy with customers, and may benefit from knowledge of Indian culture. The package includes a free visa, airfare, accommodation, and other benefits for the right candidate.

Qualifications

• Minimum of two years' experience in a similar role.
• Familiarity with customer service and support principles.
• Strong interpersonal and communication skills; excellent problem-solving abilities.

Responsibilities

• Provide technical assistance to customers and resolve technical issues.
• Collaborate with other departments to ensure timely handling of customer requests.
• Manage multiple tasks concurrently while maintaining patience and empathy in challenging situations.

Skills

Customer service

Technical support

Communication

Problem solving

Multitasking

Job description

PPOAR in Ajman, UAE, is seeking an experienced Support Manager to oversee customer technical support and ensure timely resolution of issues. The role requires at least two years in a similar position, with strong communication and problem-solving abilities.

The ideal candidate will handle multiple tasks, demonstrate empathy with customers, and may benefit from knowledge of Indian culture. The package includes a free visa, airfare, accommodation, and other benefits for the right candidate.