Indian Support Manager

Work corp; Ajman; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Growth opportunities

Job summary

Work corp in Ajman, UAE, is seeking an Indian Support Manager to lead and develop a high-performing customer support team. You will oversee ticket handling, implement efficient processes, and drive customer satisfaction across departments.

The role requires a bachelor's degree or equivalent and at least 3 years in a supervisory customer-support capacity, with strong communication skills in English. Arabic is a plus, and the company offers growth opportunities and visa sponsorship.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• At least 3 years in a supervisory role within customer support.
• Excellent written and verbal communication skills.
• Fluent in English; Arabic language skills are an advantage but not required.

Responsibilities

• Lead and manage a support team with guidance and performance evaluations.
• Monitor support tickets and ensure timely resolution of issues.
• Develop and implement processes to improve efficiency and productivity.
• Communicate with customers to gather feedback and address concerns.
• Collaborate with other departments to identify product/service improvements.
• Stay up-to-date with industry trends and best practices in customer support.

Skills

Leadership

Communication

Customer service

English fluency

Education

Bachelor's degree or equivalent

Tools

CRM software

Ticketing systems

Job description

Indian Support Manager

Our company is seeking a highly skilled and motivated Indian Support Manager to join our team in Ajman, UAE. As the Support Manager, you will be responsible for overseeing and managing our support team to ensure the highest level of customer satisfaction.

Responsibilities:

• Manage and lead a team of support staff, providing guidance, training, and performance evaluations.
• Monitor support tickets and ensure timely resolution of customer issues.
• Develop and implement processes to improve efficiency and productivity within the support team.
• Communicate with customers to gather feedback and address any concerns or complaints.
• Collaborate with other departments to identify areas for improvement in our products or services based on customer feedback.
• Stay up-to-date with industry trends and best practices in customer support.

Requirements:

• Bachelor's degree in a related field or equivalent work experience.
• At least 3 years of experience in a supervisory role within a customer support environment.
• Excellent communication skills, both written and verbal.
• Strong leadership abilities with the ability to motivate and guide a team towards success.
• Familiarity with CRM software and ticketing systems.
• Must be fluent in English. Arabic language skills are an advantage but not required.

Benefits:

• Competitive salary package with accommodation provided.
• Visa sponsorship provided by the company.
• Opportunity for growth within a dynamic and rapidly expanding company.

We are looking for someone who is passionate about customer service, has excellent organizational skills, and thrives in a fast-paced environment.