Part-Time Support Leader: Flexible Hours, Free UAE Visa

Work in USA

Ajman

On-site

AED 34,000 - 48,000

Part time

14 days+

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Benefits offered by this job

Flexible working hours

Accommodation provided

Free UAE visa and ticket

Job summary

Work in USA is seeking a Support Manager in Ajman, UAE. This part-time role requires an Indian national with strong English-speaking skills and a background in customer support. You will oversee the support team, train staff, and handle escalated queries to ensure top-tier service.

Ideal candidates have prior team-management experience and are proficient with computer systems used for tracking customer interactions. Accommodation is provided along with a free UAE visa and ticket.

Qualifications

Indian nationality with excellent English speaking skills.
Prior experience in managing a support team.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly.
Proven track record of delivering exceptional customer service.
Proficient in using computer systems and software for tracking customer interactions.

Responsibilities

Manage and oversee the day-to-day operations of the support team
Train, mentor, and guide support staff to ensure high-quality service delivery
Handle escalated customer queries and complaints
Develop and implement strategies to improve customer satisfaction
Monitor team performance and provide regular feedback
Collaborate with other departments to ensure smooth functioning of support operations
Maintain accurate records of customer interactions and feedback