Supervisor Rider On Ground Ops

Delivery Hero; Dubai; On-site; AED 280,000 - 420,000; Full time

Job summary

Delivery Hero in Dubai is seeking a hands-on leader to supervise Rider Integrity & Special Projects across the UAE. You will drive compliance, analyze data, and coordinate with City Logistics teams to improve logistics performance and rider safety.

The role requires collaboration with multiple stakeholders, development of policies, and leadership across cross-functional teams to deliver scalable improvements in a fast-paced delivery operation.

Qualifications

• Bachelor’s degree in business or engineering preferred.
• 2+ years in food or grocery tech is preferred.
• Strong data analytics mindset with ability to derive actionable insights.
• Proven project management with clear objectives and success metrics.
• Excellent written and verbal English and Urdu; Arabic a plus.
• People management with cross-functional collaboration.

Responsibilities

• Oversee rider integrity at the country level and ensure exemplary rider behavior.
• Consolidate emirates data and present national summaries with weekly updates.
• Analyze outliers and root causes, propose actionable solutions.
• Identify inefficiencies, propose improvements to enhance logistics.
• Support fleet-related violations and fraud case resolution.
• Develop SOPs and tools to support rider safety and compliance.
• Plan and lead special projects with cross-functional alignment.
• Coordinate communication and escalation mechanisms across teams.
• Drive rollout of strategic projects and new initiatives.
• Collect stakeholder feedback to refine processes for scalability.

Skills

Data analytics

Project management

Communication skills

Stakeholder management

Attention to detail

Education

Bachelor's degree in Business Administration or Engineering

Tools

Google Suite

Job description

Role Summary

Supervising the Rider Integrity & Special Projects for UAE to improve the compliance across the fleet & enhance logistics performance. Taking the lead in improving processes performance compliance and maximising integrity of riders related to delivery operations with a data based approach whilst coordinating with City Logistics teams. Also managing various special projects with good cross functional collaboration and the ability to manage the stakeholders at various levels in the company.

Whats on Your Plate

• Oversee rider integrity at the country level ensuring exemplary rider behavior in all public-facing interactions.
• Consolidate data from all emirates and present national-level summaries including weekly updates on project progress rider behaviour and customer feedback.
• Conduct in-depth analysis of outliers and anomalies identifying root causes and recommending actionable solutions.
• Identify operational inefficiencies and red flags; propose process improvements and optimize thresholds to enhance logistics performance.
• Provide timely support in resolving fleet-related violations and fraud cases through effective troubleshooting.
• Develop SOPs and policies; assist in implementing tools to support rider safety and compliance.
• Plan and lead special projects across the country ensuring successful execution through cross-functional collaboration and stakeholder alignment.
• Coordinate with internal stakeholders to implement effective communication and escalation mechanisms for cross-functional alignment.
• Collaborate with stakeholders to drive the successful rollout of strategic projects and new initiatives.
• Proactively collect feedback from stakeholders and frontline teams to continuously refine processes for greater scalability efficiency and transparency.

Qualifications

What Did We Order

• Bachelors degree in Business Administration or Engineering preferred.
• A minimum of 2 years experience in the food or grocery tech industry is preferred.
• Background in data analytics with the ability to interpret datasets and share actionable recommendations.
• Project management experience with the ability to clarify objective success metrics and collaboratively managing stakeholders
• Excellent communication skills both written and verbal in English and Urdu; proficiency in Arabic is a plus.
• People management experience with a proven ability to work effectively with both junior and senior team members.
• Stakeholder management skills including experience collaborating with cross-functional and cross-cultural teams.
• Detail-oriented with analytical abilities and a talent for generating insights from data reports.

• Technical Proficiency in Google suite or similar tools for data organisation analysis and reporting.

• Demonstrated ability to navigate ambiguity learn quickly prioritize tasks effectively and perform under pressure.
• Able to work independently with a proactive solution-oriented mindset.

Remote Work

No

Employment Type

Full-time