Coordinator Rider On Ground Ops

Delivery Hero; Sharjah; On-site; AED 78,000 - 123,000; Full time

Job summary

Delivery Hero in the United Arab Emirates is seeking an Operations Supervisor to monitor and optimize rider performance across zones. You will manage rider utilization, conduct field audits, and liaise with fleet partners to ensure smooth operations.

The role requires a Bachelor's degree with 1–2 years in food/grocery tech experience preferred, plus fluency in English and Urdu. A UAE driving license is mandatory, and the position is full-time with no remote work.

Qualifications

• Candidate must multitask and thrive in a fast-paced environment.
• Strong written and verbal communication in English and Urdu; Arabic is a plus.
• Problem-solving mindset with proactive operational focus.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits.
• Manage walk-in queries from riders.
• Liaise with fleet partners for smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends and opportunities to improve efficiency.
• Perform ad hoc tasks as requested by the line manager.

Skills

Multitasking

Communication skills (EN/UR)

Problem solving

UAE Driving License

Arabic language (plus)

Education

Bachelor's Degree

Tools

Google Suite

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

• Investigate rider-related issues raised by customers or vendors.

• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.

• Perform ad hoc tasks as requested by the line manager.

What did we order

• Education and Experience:

  • Bachelors Degree

  • 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite.

  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.

  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time