Sr. Specialist Rider Quality & Compliance

Delivery Hero; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

Delivery Hero in Dubai is seeking a Senior Rider Quality Lead to develop regional SOPs, monitor rider safety, and ensure brand compliance across MENA markets.

The role requires strong stakeholder management, data analytics, and the ability to drive multi-market programs in a fast-paced environment. You will work with regional teams to set KPIs, deliver dashboards, and implement training initiatives.

Qualifications

• 4 years in logistics field operations quality assurance or compliance; preferably in a last-mile delivery or mobility environment.
• Proven experience in regional coordination or managing multi-market programs is a must.
• Exposure to field enforcement or operational excellence frameworks.

Responsibilities

• Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.
• Lead regional programs focused on rider hygiene professionalism and vehicle condition.
• Act as the main point of contact for local rider quality teams in all MENA markets.
• Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).
• Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.
• Deliver regular dashboards insights and executive summaries for senior leadership.
• Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.
• Design and support the implementation of training programs for patrollers and quality field teams.
• Collaborate with regional stakeholders - Rider Supply Dispatch Legal Rider Engagement Cx Product and Comms.

Skills

Stakeholder management

Analytical skills

Communication skills

Multicultural environment

Job description

Whats On Your Plate

• Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.


• Lead regional programs focused on rider hygiene professionalism and vehicle condition.


• Act as the main point of contact for local rider quality teams in all MENA markets.


• Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).


• Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.


• Deliver regular dashboards insights and executive summaries for senior leadership.


• Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.


• Design and support the implementation of training programs for patrollers and quality field teams.


• Collaborate with regional stakeholders - Rider Supply Dispatch Legal Rider Engagement Cx Product and Comms.

Qualifications :

What Did We Order

Experience & Background

• 4 years in logistics field operations quality assurance or compliancepreferably in a last-mile delivery or mobility environment.


• Proven experience in regional coordination or managing multi-market programs is a must.


• Exposure to field enforcement or operational excellence frameworks.

Skills

• Excellent stakeholder management and project coordination skills.


• Strong analytical skills: proficient in Google Sheets Slides and dashboarding tools.


• Exceptional communication skillsboth written and verbal.


• Comfortable working in fast-paced multicultural environments.

Languages

• Fluent in English. Arabic is a plus.

Remote Work :

No

Employment Type :

Full-time