Supervisor - EGM Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Supervisor for the EGM Operations team to lead Attendants, oversee payouts, and ensure compliant, high-quality guest experiences on the EGM floor.

The role requires strong leadership, English proficiency, and a solid background in EGM operations, with flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality/business education preferred.
• 3–5 years in EGM operations; 1–2 years in leadership.
• Strong understanding of EGM functionality and payout procedures.
• Excellent communication, leadership, and conflict resolution skills.
• Ability to manage high-value guests with discretion and service excellence.
• Proficient in English; other languages advantageous.
• Familiarity with gaming management systems and reporting tools.
• Flexible availability including evenings, weekends, and holidays.
• Must obtain and maintain a valid gaming license.

Responsibilities

• Lead and support EGM Attendants to deliver exceptional service.
• Oversee jackpot payouts, hand pays, verifications, and documentation.
• Monitor EGM performance; coordinate with technical teams.
• Ensure adherence to internal controls and GCGRA requirements.
• Manage guest escalations with professionalism.
• Maintain high-quality EGM environment and appearance.
• Support promotions, events, and EGM-related programs.
• Prepare shift reports, incident logs, and performance summaries.
• Contribute to training and coaching of Attendants.
• Collaborate with Surveillance, Security, and Technical Services.

Skills

Leadership

Communication

EGM operations

Payout procedures

Guest service

Team supervision

Education

High school diploma or equivalent

Hospitality or business education preferred

Tools

Gaming management systems

Reporting tools

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor to join the resort’s EGM Operations team.

Responsibilities

• Lead and support EGM Attendants to ensure consistent delivery of exceptional service for premium guests
• Oversee jackpot payouts, hand pays, account verifications, and sensitive transactions to ensure accuracy and proper documentation
• Monitor EGM machine performance, coordinate with technical teams, and initiate timely resolutions for malfunctions or irregularities
• Ensure adherence to internal controls, operational policies, and GCGRA requirements across the EGM floor
• Manage guest escalations with professionalism, discretion, and sound judgment
• Oversee the presentation, cleanliness, and readiness of the EGM environment to maintain a high‑quality guest experience
• Support and supervise promotional activities, special events, and EGM‑related programs
• Prepare and review shift reports, incident logs, and performance summaries
• Contribute to training, coaching, and ongoing development of EGM Attendants
• Collaborate with Surveillance, Security, and Technical Services to ensure safe, compliant, and well‑coordinated operations

About You

• High school diploma or equivalent required; additional education in hospitality or business is preferred
• Minimum 3–5 years of experience in EGM operations, with at least 1–2 years in a leadership or supervisory role
• Strong understanding of EGM functionality, payout procedures, and operational controls
• Excellent communication, leadership, and conflict‑resolution skills
• Proven ability to manage high‑value guests with discretion, professionalism, and service excellence
• Proficiency in spoken English; additional languages are an advantage
• Familiarity with gaming management systems and reporting tools
• Flexible availability, including evenings, weekends, and holidays
• Must be able to obtain and maintain a valid gaming license

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as i ncentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.