Student Success & Language Course Coordinator

Eton Institute; United Arab Emirates; On-site; AED 42,000 - 66,000; Full time

Job summary

Eton Institute in the United Arab Emirates is seeking a motivated Customer Services & Coordination Specialist to support language courses, schedules, and instructor allocations. You will nurture strong student relationships, monitor attendance, and help drive monthly sales and retention targets while maintaining accurate records in ZOHO.

The role requires 2–5 years in customer service or coordination, excellent English communication, and proficiency in Microsoft Office.

Qualifications

• 2–5 years in customer service or coordination.
• Excellent English communication and organisational skills.
• Proficient in Microsoft Office and detail-oriented.
• Proactive, customer-focused attitude in fast-paced environments.
• Experience in the education industry is mandatory.

Responsibilities

• Coordinate language courses, schedules, and instructor allocations.
• Provide excellent customer service and maintain student relationships.
• Monitor attendance and collect student feedback.
• Resolve course-related concerns and support retention.
• Maintain student records in ZOHO.
• Collaborate with Sales, Marketing, HR, and Academic teams to ensure smooth course delivery.

Skills

Customer service

Coordination

English communication

MS Office

Attention to detail

Proactive attitude

Education

Education industry experience

Job description

Eton Institute in the United Arab Emirates is seeking a motivated Customer Services & Coordination Specialist to support language courses, schedules, and instructor allocations. You will nurture strong student relationships, monitor attendance, and help drive monthly sales and retention targets while maintaining accurate records in ZOHO.

The role requires 2–5 years in customer service or coordination, excellent English communication, and proficiency in Microsoft Office.