Course Coordination Specialist — Student Success

Eton Institute; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Eton Institute in Dubai is seeking a proactive Customer Service & Course Coordinator to manage language courses, schedules, group formations, and instructor allocations, while delivering exceptional learner support.

You will nurture student relationships, monitor attendance, collect feedback, and help drive retention and monthly sales targets, all while maintaining accurate student records in ZOHO and collaborating with Sales, Marketing, HR and Academic teams to ensure smooth course delivery.

Qualifications

• 2–5 years of experience in customer service, coordination, or a similar role.
• Excellent English communication and organisational skills.
• Proficiency in Microsoft Office and strong attention to detail.
• A proactive, customer-focused attitude with the ability to thrive in a fast-paced environment.
• Mandatory: Previous experience in the education industry is essential.

Responsibilities

• Coordinate language courses, schedules, group formations, and instructor allocations.
• Provide excellent customer service and maintain strong student relationships.
• Monitor attendance, manage student feedback, and resolve course-related concerns.
• Support student retention, course progression, and monthly sales and retention targets.
• Maintain accurate student records and course updates in ZOHO.
• Collaborate with Sales, Marketing, HR, and Academic teams to ensure smooth course delivery.

Skills

Customer service

Coordination

Relationship management

Tools

Microsoft Office

Job description

Eton Institute in Dubai is seeking a proactive Customer Service & Course Coordinator to manage language courses, schedules, group formations, and instructor allocations, while delivering exceptional learner support.

You will nurture student relationships, monitor attendance, collect feedback, and help drive retention and monthly sales targets, all while maintaining accurate student records in ZOHO and collaborating with Sales, Marketing, HR and Academic teams to ensure smooth course delivery.