Strategic Technical Account Manager AI & SaaS for Higher Ed

Ellucian; Dubai Emirate; Hybrid; AED 300.000 - 520.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Flight allowance contributions

Private medical and dental cover

Education Assistance Program

LinkedIn Learning

Zusammenfassung

Ellucian seeks a Technical Account Manager in the United Arab Emirates to partner with higher education institutions as they modernize with SaaS, cloud, automation and AI-enabled capabilities.

You will connect customer priorities with Ellucian’s technology and services, guiding modernization roadmaps, coordinating complex initiatives, and driving measurable value for campuses and staff.

Qualifikationen

• Three to five years in a technical customer-facing role, ideally SaaS or EdTech.
• Strong understanding of SaaS and cloud environments, with experience in cloud services, integrations and APIs.
• Ability to engage with customer tech teams and discuss architecture, performance, security, and reliability.
• Experience using automation, AI-enabled tools, analytics to improve workflows and outcomes.
• Familiarity with monitoring and service-management tools such as Datadog, CloudWatch, New Relic, ServiceNow, ITIL.

Aufgaben

• Lead strategic technical relationships across executive, IT, academic and operational stakeholders.
• Guide customer modernization by defining practical future states and roadmaps for SaaS adoption and cloud operations.
• Provide technical guidance across SaaS apps, integrations, APIs and cloud services.
• Advance AI and automation adoption to improve service delivery and value realization.
• Own technical risk and escalation management across internal teams to ensure reliability.

Kenntnisse

Technical customer-facing

SaaS & cloud

Integrations & APIs

Monitoring

AWS/Azure/GCP

Automation & AI

Observability tools

Communication

Stakeholder management

EdTech knowledge

Tools

Datadog

Amazon CloudWatch

New Relic

ServiceNow

ITIL

Jobbeschreibung

Ellucian seeks a Technical Account Manager in the United Arab Emirates to partner with higher education institutions as they modernize with SaaS, cloud, automation and AI-enabled capabilities.

You will connect customer priorities with Ellucian’s technology and services, guiding modernization roadmaps, coordinating complex initiatives, and driving measurable value for campuses and staff.