Strategic Identity Solutions Account Manager

e7 Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

e7 Group in Abu Dhabi is seeking an experienced Account Manager for Identity Solution to manage a portfolio of key client accounts. You will build trusted client relationships, drive revenue growth, and deliver integrated identity solutions through a consultative, cross-functional approach.

Key duties include growth planning, account reviews, renewals support, invoicing coordination, and feedback capture to inform product development. Fluent English required; Arabic a plus.

Qualifications

• Proven experience in Account Management, Customer Success, or client-facing roles.
• Experience in B2B or solution-driven environments is desirable.
• Strong commercial acumen with revenue growth experience.
• Ability to identify new opportunities within existing accounts and develop growth strategies.
• Strong stakeholder management and coordination across multiple internal functions.

Responsibilities

• Serve as primary point of contact for assigned clients and build trusted relationships at multiple levels.
• Develop understanding of client priorities to deliver value-driven solutions.
• Drive account growth and retention via upselling, cross-selling, and service expansion.
• Develop and execute account growth plans, forecasts, and revenue projections.
• Coordinate with Operations, Sales, Product, Compliance, Finance, Analytics, and Customer Support to ensure service delivery.
• Conduct regular account reviews to monitor performance and satisfaction.
• Support contract renewals, amendments, and SLA adherence.
• Coordinate with Finance for invoicing and collections.
• Capture client feedback to inform service improvement and product development.
• Maintain accurate account data, forecasts, and activities in CRM.

Skills

Account Management

Client-facing

Upselling

Cross-selling

Stakeholder management

CRM Platforms

Tools

CRM Platforms

Reporting Tools

MS Office

Job description

e7 Group in Abu Dhabi is seeking an experienced Account Manager for Identity Solution to manage a portfolio of key client accounts. You will build trusted client relationships, drive revenue growth, and deliver integrated identity solutions through a consultative, cross-functional approach.

Key duties include growth planning, account reviews, renewals support, invoicing coordination, and feedback capture to inform product development. Fluent English required; Arabic a plus.