Strategic FinTech Account Manager

finera.; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Medical Insurance starting day 1

Training resources and development

Well-stocked office with snacks

Team-building events

Multinational culture

Job summary

finera. is seeking an Account Manager in Dubai to own a portfolio of merchants, drive value from payment solutions, and build long-term relationships. You will nurture strong client partnerships and deliver proactive guidance to optimise performance and retention.

This role spans onboarding to growth, requiring collaboration with sales, onboarding, risk/compliance, finance, and support teams to ensure a high-quality merchant experience.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Proven track record in a customer-facing role, ideally within FinTech or technology.
• Excellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels.
• Strong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies.
• Proficient in CRM and other customer success tools, with a preference for Salesforce experience.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• English and Russian speaker
• Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation

Responsibilities

• Act as the primary point of contact for your assigned clients, building strong, strategic relationships with key stakeholders.
• Develop a deep understanding of each client’s goals, challenges, and workflows to provide tailored support and actionable recommendations.
• Support new clients through a smooth onboarding experience, ensuring they gain full value from our services.
• Deliver insightful performance analysis that enhances product adoption and drives greater engagement.
• Gather, interpret, and present customer feedback to identify opportunities for product and service improvements.
• Collaborate with internal teams to prioritise enhancements based on clients’ needs and market trends.
• Monitor customer health, anticipate risks, and implement proactive strategies to reduce churn.
• Identify upsell opportunities that support both merchant growth and increased lifetime value.
• Prepare and present regular performance reports to merchants, leveraging data to inform strategy and continuously improve outcomes.
• Use insights to propose optimisation opportunities and strengthen clients’ performance.
• Work closely with sales, onboarding, risk/compliance, finance, and support teams to deliver a cohesive client experience.
• Act as the internal advocate for your merchants, ensuring their needs are clearly communicated and prioritised.
• Manage and resolve complex issues with urgency and professionalism.
• Escalate matters appropriately while maintaining merchant confidence and trust.
• Contribute feedback on educational materials, documentation, and support resources.
• Suggest improvements and assist with implementing updated content where required.
• Support the development and execution of the broader account management strategy, aligning with company objectives.
• Strengthen client relationships by fostering community involvement through group channels or organised events that encourage networking and shared learning.
• Track and improve key account management metrics such as NPS, CSAT, retention, and portfolio growth.
• Stay informed on industry developments, competitor movements, and emerging trends to proactively support merchant needs and maintain a competitive edge.

Skills

Relationship management

CRM experience

Communication skills

Data analysis

Cross-functional collaboration

English & Russian

AI tools integration

Education

Bachelor’s degree

Tools

Salesforce

CRM tools

Job description

finera. is seeking an Account Manager in Dubai to own a portfolio of merchants, drive value from payment solutions, and build long-term relationships. You will nurture strong client partnerships and deliver proactive guidance to optimise performance and retention.

This role spans onboarding to growth, requiring collaboration with sales, onboarding, risk/compliance, finance, and support teams to ensure a high-quality merchant experience.