Strategic Merchant Growth Manager (Hybrid | Career Coaching)

Democrance; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation packages

Flexible hybrid work model

Career coaching

Job summary

Paymob in the UAE seeks an Account Manager to nurture a portfolio of merchant accounts, build strong, long-term relationships, and identify opportunities to increase product adoption and transaction volumes.

You will coordinate with Sales, Product, and Operations to resolve merchant issues, conduct regular business reviews, track performance, and pursue upsell and cross-sell opportunities across Paymob’s fintech solutions, ensuring a seamless client experience and sustainable growth.

Qualifications

• 2-4 years of experience in Account Management, Customer Success, Relationship Management, or a similar client-facing role.
• Proven experience managing and growing a portfolio of clients or merchants, with a strong focus on relationship building and retention.
• Strong commercial mindset with experience in account growth, upselling, cross-selling, and identifying revenue opportunities.
• Good analytical skills with experience in performance tracking, reporting, data interpretation, and basic forecasting.
• Experience within FinTech, payments, banking, SaaS, or technology is highly preferred.
• Strong communication, negotiation, and stakeholder management skills.
• Excellent written and spoken English; Arabic is a plus.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications are a plus.

Responsibilities

• Manage and maintain a portfolio of merchant accounts as the primary contact.
• Build long-term relationships to drive merchant satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage to identify trends and opportunities.
• Identify and drive upselling and cross-selling opportunities across Paymob’s products and services.
• Conduct regular business reviews and share performance insights and recommendations with merchants.
• Coordinate with Sales, Product, Operations, and other internal teams to resolve merchant issues efficiently.
• Gather and communicate merchant feedback to support product and service improvements.
• Support merchants with the implementation and adoption of new products, features, and services.
• Prepare and maintain account reports, performance updates, and relevant documentation.
• Proactively identify account risks and opportunities to support sustainable revenue and transaction growth.

Skills

Relationship management

Account growth

Upselling

Negotiation

Analytical skills

English communication

Education

Bachelor's degree in Business, Finance, Economics, or related field

Job description

Paymob in the UAE seeks an Account Manager to nurture a portfolio of merchant accounts, build strong, long-term relationships, and identify opportunities to increase product adoption and transaction volumes.

You will coordinate with Sales, Product, and Operations to resolve merchant issues, conduct regular business reviews, track performance, and pursue upsell and cross-sell opportunities across Paymob’s fintech solutions, ensuring a seamless client experience and sustainable growth.