Strategic Field Services Account Manager

Parker Connect; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Parker Connect in Dubai seeks an experienced account management professional to build and maintain relationships with existing and potential customers, coordinating field services to meet high standards.

You will be the primary contact for client inquiries, manage field service teams, and collaborate with internal departments to improve satisfaction and delivery. This role emphasizes growth within key accounts and regional product lines, requiring strong communication and strategic sales focus.

Qualifications

• Experience in account management or field services within a technical sales context.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple projects and prioritize in a dynamic environment.
• Experience leading field service teams and ensuring quality standards.

Responsibilities

• Build and maintain strong, long-term relationships with existing and potential customers.
• Conduct regular field visits to ensure services meet high-quality standards.
• Act as the primary point of contact for client inquiries, providing full support throughout the account lifecycle.
• Identify and pursue new business opportunities within existing accounts and potential clients.
• Collaborate with internal departments—such as Customer Service and Product Development—to continuously improve customer satisfaction and service delivery.
• Partner with internal teams to prepare and deliver accurate service quotations to clients.
• Promote and sell products and services to both new and existing customers.
• Manage and perform field service activities, ensuring timely and effective execution.
• Oversee the competency and performance of direct field service team members.
• Drive sales initiatives focused on assigned geographical regions and product lines.
• Safeguard the integrity of product lines and serve as a liaison between field operations, marketing, and product teams.
• Provide technical support and application guidance, including redesign assistance as needed.

Skills

Account management

Field services

Technical sales

Customer relationship

Team leadership

Job description

Parker Connect in Dubai seeks an experienced account management professional to build and maintain relationships with existing and potential customers, coordinating field services to meet high standards.

You will be the primary contact for client inquiries, manage field service teams, and collaborate with internal departments to improve satisfaction and delivery. This role emphasizes growth within key accounts and regional product lines, requiring strong communication and strategic sales focus.