Strategic IT Solutions Account Manager

CNS Middle East; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

CNS Middle East is seeking a client-focused Senior Account Manager to drive business growth and manage key accounts across Dubai and the Northern Emirates. The role involves building strong client relationships, identifying new opportunities, and delivering tailored IT solutions aligned with customer needs and business objectives.

The ideal candidate will manage a robust sales pipeline, support bid processes, and collaborate with internal teams to ensure successful project delivery, customer

Qualifications

• Minimum 5+ years in account management, client relations, or sales.
• Bachelor’s degree in Business Administration or Marketing.
• Experience with IT services, solutions, and outsourcing models; familiarity with SLAs.

Responsibilities

• Strategic Account Management & Business Development: Build and maintain relationships with key clients across Dubai and the Northern Emirates; grow CNS footprint; maintain account plans.
• Sales Planning and Forecasting: Create a structured sales pipeline; forecast revenue; track opportunities.
• Solution Selling & Bid Management: Propose tailored IT solutions; collaborate with pre-sales and solution architects; lead negotiations to closure.
• Customer Satisfaction & Retention: Ensure high satisfaction; engage regularly; resolve issues with delivery and support teams.
• Internal Collaboration and Reporting: Work with PMO, finance, collections, and contracts; keep CRM up to date; provide status reports.

Skills

Strong communication

CRM tools

Strategic account planning

Negotiation

Presentation skills

Reporting

Global accounts

RFP/RFI processes

Remote stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration/Marketing

MBA or related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

CNS Middle East is seeking a client-focused Senior Account Manager to drive business growth and manage key accounts across Dubai and the Northern Emirates. The role involves building strong client relationships, identifying new opportunities, and delivering tailored IT solutions aligned with customer needs and business objectives.

The ideal candidate will manage a robust sales pipeline, support bid processes, and collaborate with internal teams to ensure successful project delivery, customer