Strategic Customer Success Manager – Commodities

Kpler; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Kpler is seeking a Customer Success Manager to own a portfolio of commodities clients, driving adoption, engagement, and retention. You’ll act as a trusted advisor, understanding client needs and translating them into value across maritime and commodity intelligence platforms.

You will onboard clients, tailor engagement strategies, and collaborate with Sales, Product, and Engineering to maximize platform utilisation and client outcomes.

Qualifications

• 2+ years in Customer Success or account-facing roles.
• Experience in oil, energy, commodities, SaaS, or DaaS.
• Ability to drive adoption and retention and deliver measurable outcomes.
• Strong communication and relationship-building skills.
• Familiarity with data platforms and Salesforce.
• Comfortable working cross-functionally in a fast-paced global environment.

Responsibilities

• Build and nurture proactive relationships with clients across the North American region.
• Deliver seamless onboarding experiences to realise value from solutions.
• Develop tailored engagement strategies to drive adoption and maximise platform utilisation.
• Provide expert support via email, calls, and meetings on maritime data and platform capabilities.
• Monitor usage and outcomes, identifying opportunities to align solutions with client goals.
• Collaborate with Sales to identify expansion opportunities and support renewals.
• Work with Product and Engineering to translate client feedback into improvements.
• Maintain accurate client records in Salesforce and track success metrics.
• Identify risks to satisfaction and ensure cross-functional resolution.
• Share insights and market trends to inform product strategy.

Skills

Customer Success

Account Management

Oil & Gas

Energy Markets

Data Platforms

CRM (Salesforce)

Communication

Collaboration

Tools

Excel

APIs

Python

Salesforce

Job description

Kpler is seeking a Customer Success Manager to own a portfolio of commodities clients, driving adoption, engagement, and retention. You’ll act as a trusted advisor, understanding client needs and translating them into value across maritime and commodity intelligence platforms.

You will onboard clients, tailor engagement strategies, and collaborate with Sales, Product, and Engineering to maximize platform utilisation and client outcomes.