Strategic Account Manager - Fraud & Fintech (MENA) Remote

Mixpeek; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Remote-first culture

Flexible PTO and Year-end break

Health insurance (US/Canada) and other

401k matching (US/Canada)

MacBook Pro

Home office stipend

Meal stipend

Social stipend

Learning stipend

Job summary

Sardine is rapidly expanding its customer base and building a world-class customer success team to support fraud, payments, and compliance products. As a Strategic Account Manager, you will manage select customers, act as their Sardine stakeholder, and maximize value across risk analytics, integrations, and product support.

You will collaborate daily with Sardine teams to meet customers’ risk, fraud, compliance, and payment needs, translating complex problems into actionable solutions and

Qualifications

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Experience with API integrations and risk/payments/fraud domains is required.
• Banking industry experience preferred.
• Strong presentation skills for virtual and in-person meetings.
• Customer-facing experience with technical products.
• Excellent project management and stakeholder coordination.
• Proficiency with business intelligence tools; strong analytical abilities.
• Ability to translate strategies into actionable processes and foster collaboration.

Responsibilities

• Be the primary point of contact for customers, addressing day-to-day and strategic opportunities to maximize Sardine ROI.
• Develop deep product and technology understanding and translate this for customers.
• Translate complex product problems into actionable solutions and manage the process internally and externally.
• Provide guidance on best practices related to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Offer strategic analysis for long-term expansion plans.
• Collaborate with risk analytics teams to address new fraud typologies and share findings with customers.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

API Integration

Fraud Domain

Fintech AML

Banking Experience

BI Tools

Analytical Skills

Job description

Sardine is rapidly expanding its customer base and building a world-class customer success team to support fraud, payments, and compliance products. As a Strategic Account Manager, you will manage select customers, act as their Sardine stakeholder, and maximize value across risk analytics, integrations, and product support.

You will collaborate daily with Sardine teams to meet customers’ risk, fraud, compliance, and payment needs, translating complex problems into actionable solutions and