Store Leader: Retail Ops, Growth & Customer Experience

Al-Futtaim; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

Al-Futtaim Retail seeks a Shop Manager for IKEA in the UAE to lead store operations, maximize sales, manage budgets, and drive staff development. You will ensure customer satisfaction, safety, and adherence to standards while partnering with local franchisees and management.

The role requires a strong leadership background in high-volume retail, knowledge of home furnishings, and the ability to translate strategic plans into daily execution. On-site role with a focus on results.

Qualifications

• University degree in Business Administration or Commerce.
• 7-10 years of high-volume or multi-unit retail management experience.
• Strategic, analytical, and tactical abilities.
• Deep knowledge of local market demographics and economic conditions.
• Genuine interest and knowledge of Home Furnishings and customers.
• MS Office including Outlook proficiency.

Responsibilities

• Lead and develop all areas of the store to meet business objectives, maximize sales, volumes and efficiencies, and ensure long term profitability.
• Make local operational and strategic decisions in conjunction with the Country Management team.
• Track store progress using commercial growth review documents and operational review checklist to ensure operational standards consistently improve.
• Prepare and achieve annual budgets related to sales, gross margin, manpower, and operating expenses, monitoring and authorizing operating expenses monthly.
• Provide effective leadership and promote an environment of tolerance and understanding for a culturally diverse team, supporting learning and development plans for co-worker training.
• Deliver high levels of customer engagement and satisfaction through company and local initiatives, ensuring operational excellence.
• Ensure that the store adheres to the 'STORE IN SHAPE AS NEW' policy and is safe for customers and co-workers.

Skills

Communication skills

Leadership abilities

Networking skills

IKEA values

Education

University degree in Business Administration or Commerce

Tools

MS Office/Outlook

Job description

Al-Futtaim Retail seeks a Shop Manager for IKEA in the UAE to lead store operations, maximize sales, manage budgets, and drive staff development. You will ensure customer satisfaction, safety, and adherence to standards while partnering with local franchisees and management.

The role requires a strong leadership background in high-volume retail, knowledge of home furnishings, and the ability to translate strategic plans into daily execution. On-site role with a focus on results.