Sales Team Leader - IKEA Retail

AlFuttaim; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim is seeking a Sales Team Leader - IKEA Retail in Dubai, United Arab Emirates to oversee sales, range planning, pricing and performance across the designated IKEA Business Area. The role involves leading a team, coordinating with shopkeepers, logistics, stores and the IKEA distributor to deliver excellent customer experience.

You will drive range definition, monitor sales and contribute to pricing strategy, while developing co-workers and supporting sustainability initiatives in a

Qualifications

• 2-5 years of retail experience, ideally within IKEA or a similar retail role.
• Proficiency in English; Arabic language proficiency is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Translate IKEA sales and range principles into commercial activity across the assigned Business Area.
• Define the product range for Showroom and Markethall sales areas.
• Monitor sales performance and support pricing decisions; coordinate forecasts and product availability.
• Coordinate range-related matters between stores, retail management, and the IKEA distributor.
• Coach and develop Sales co-workers; promote IKEA values and inclusive culture.

Skills

Strategic, analytical, and tactical

Leadership

Customer service

Relationship building

Commercial awareness

Cross-team coordination

Communication

Education

High School Credential

Job description

Sales Team Leader - IKEA Retail Job Snapshot

• Role: Sales Team Leader - IKEA Retail
• Location: Dubai, United Arab Emirates
• Industry: Retail
• Function: Sales Management
• Experience: 2-5 years of retail experience
• Job Type: Full Time

Position Overview Al-Futtaim is seeking a Sales Team Leader - IKEA Retail in Dubai, United Arab Emirates to oversee sales and product range activities within a designated IKEA Business Area. The role combines commercial planning, range management, pricing, sales performance, goods availability, team development, and sustainability implementation. Working closely with shopkeepers, Logistics, stores, retail management, and the IKEA distributor, the Sales Team Leader will help achieve sales and margin objectives while maintaining a strong customer experience and IKEA 's competitive market position.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Retail
• Function: Sales Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Overview of the Role

The Sales Team Leader is responsible for translating IKEA sales and range principles into effective commercial activity across the assigned Business Area. This includes defining the range for Showroom and Markethall areas, monitoring sales performance, supporting pricing decisions, coordinating forecasts and product availability, and maintaining current knowledge of customers, competitors, and market trends. People leadership is an important part of the position. The role will coach and develop Sales co-workers, strengthen understanding of the IKEA Concept, and encourage a diverse and performance-focused working environment.

What You Will Do

• Sales and Range Management
  • Implement IKEA Concept Documentation systems and methods for sales and range activities across stores.
  • Define the product range within the relevant Showroom and Markethall sales areas.
  • Work with shopkeepers on supplier selection and contract management to support economies of scale.
  • Monitor local market conditions and implement relevant range actions in accordance with IKEA Concept Documentation.
  • Steer sales performance to maximize sales and optimize profit using IKEA methods.
  • Complete Business Area range administration through the relevant sales IT system.
  • Maintain regular contact with shopkeepers and provide ongoing commercial support.
• Pricing and Commercial Performance
  • Set and adjust prices across the IKEA range to support the low-price positioning.
  • Contribute to development of the IKEA Sales and Range action plan using store and country business plans.
  • Work toward agreed sales budgets for the IKEA range.
  • Maintain market knowledge covering customers, social trends, product trends, and competitors.
  • Support shopkeepers with local competitor analysis and appropriate follow-up actions.
• Goods Availability and Coordination
  • Work with Logistics to adjust sales forecasts and support efficient goods flow.
  • Coordinate product availability for planned marketing activities.
  • Ensure top-selling products are available and appropriately displayed while promoting suitable alternatives when required.
  • Support stores with buying guides for complex product series.
  • Coordinate range‑related matters between stores, retail management, and the IKEA distributor.
• Team Leadership and Development
  • Develop the Sales team through training on the IKEA Concept and individual responsibilities.
  • Coach and empower Sales co-workers to strengthen performance and professional development.
  • Promote IKEA values and contribute to a strong and diverse workplace culture.
  • Build customer‑focused behaviors and encourage effective collaboration across teams.
• Sustainability
  • Support local implementation of global and country sustainability directions.
  • Align available resources and budgetswith sustainabilitypriorities within the market.
  • Monitor sustainability performance using established tools and methods.
  • Encourage integration of sustainability practices across relevant functions.
  • Documentandevaluatesustainability initiatives tosupportcontinuous improvement.

Required Skills

• Strategic, analytical, and tactical capability.
• Leadership skills and the ability to manage demanding workloads.
• Strong customer service orientation.
• Relationship-building and interpersonal skills.
• Commercial awareness and understanding of market and social trends.
• Ability to coordinate effectively across sales, logistics, and retail teams.
• Strong communication skills.

What Qualifies You for the Role

• High School Credential.
• 2-5 years of retail experience, ideally within IKEA or a similar retail role.
• Genuine interest in home furnishings and customer service.
• Proficiency in English.
• Arabic language proficiency is preferred.
• Strong communication and interpersonal skills.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and works with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail activities include store operations alongside investments in digital innovation, AI capabilities, customer experience, and loyalty platforms. The business includes colleagues from more than 100 nationalities across more than 10 countries, supporting its retail brands and operations across multiple markets.