UAEN Sales Team Leader | Retail | IKEA Jebel Ali

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim IKEA in Dubai is seeking a Sales Team Leader to oversee sales and range strategies across Showrooms and Markethalls. You will define the product range, price items, and drive margins while coordinating with shopkeepers and logistics to ensure a competitive supply chain and positive customer experience.

The role requires strong leadership, strategic thinking, and a focus on market trends to achieve sales targets and support sustainability initiatives within the market.

Qualifications

• Strategic, analytical, and tactical abilities.
• Leadership skills with the ability to manage high workloads.
• Strong customer service orientation and relationship-building skills.
• Commercial awareness with an understanding of market and social trends.

Responsibilities

• Ensure implementation of IKEA Concept Documentation systems and methods in sales and range across all stores.
• Define the range in the sales area of Showroom and Markethall for all stores.
• Collaborate with shopkeepers to select suppliers and manage contracts for economies of scale.
• Enhance competitive strength by updating on local market conditions and implementing range issues as per IKEA Concept Documentation.
• Steer sales performance for maximized sales and optimized profit following IKEA methods.
• Perform range administration using the sales IT-system for Business Area products.
• Work with Logistics to adjust sales forecasts and achieve an optimal goods flow.
• Set and adjust prices on the IKEA range to maintain low-price leadership.
• Contribute to the IKEA Sales & Range action plan development using store and country business plans.
• Maintain weekly contact and support for shopkeepers.
• Ensure product availability for marketing activities in coordination with Logistics.
• Support stores with buying guides for complex product series.
• Coordinate between stores, retail management, and the IKEA distributor on range issues.
• Maintain market knowledge on customers, trends, and competitors.
• Achieve sales budgets for the IKEA range.
• Ensure top-selling products are available, displayed, and promote alternatives.
• Support shopkeepers in conducting and acting on local competitor analysis.
• Develop Sales team through training on the IKEA Concept and roles.
• Empower and coach Sales co-workers for improved performance and growth.
• Promote a strong and diverse IKEA culture as an excellent workplace.
• Secure local adaptation of global and country sustainability directions.
• Align resources and budget for sustainability within the market.
• Follow-up on sustainability performance using tools and methods.
• Promote integration of sustainability in functions with best practices and solutions.
• Document and evaluate sustainability initiatives for continuous improvement.

Skills

Leadership

Strategic planning

Customer service

Commercial awareness

Education

High School Credential

Job description

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About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

As a Sales Team Leader at IKEA, you will be responsible for overseeing sales and product range strategies within the designated Business Area. The role involves selecting and pricing products for local markets, achieving sales and margin goals, and optimizing sales operations. You will collaborate with various teams, including shopkeepers and logistics, to ensure efficient supply chain and competitive pricing. Leadership and development of the sales team is crucial to maintaining IKEA's market position and achieving sustainability goals. Your success in this role will be measured by achieving sales targets, enhancing the customer experience, and promoting a positive work environment.

What You Will Do:

• Ensure implementation of IKEA Concept Documentation systems and methods in sales and range across all stores.
• Define the range in the sales area of Showroom and Markethall for all stores.
• Collaborate with shopkeepers to select suppliers and manage contracts for economies of scale.
• Enhance competitive strength by updating on local market conditions and implementing range issues as per IKEA Concept Documentation.
• Steer sales performance for maximized sales and optimized profit following IKEA methods.
• Perform range administration using the sales IT-system for Business Area products.
• Work with Logistics to adjust sales forecasts and achieve an optimal goods flow.
• Set and adjust prices on the IKEA range to maintain low-price leadership.
• Contribute to the IKEA Sales & Range action plan development using store and country business plans.
• Maintain weekly contact and support for shopkeepers.
• Ensure product availability for marketing activities in coordination with Logistics.
• Support stores with buying guides for complex product series.
• Coordinate between stores, retail management, and the IKEA distributor on range issues.
• Maintain market knowledge on customers, trends, and competitors.
• Achieve sales budgets for the IKEA range.
• Ensure top-selling products are available, displayed, and promote alternatives.
• Support shopkeepers in conducting and acting on local competitor analysis.
• Develop Sales team through training on the IKEA Concept and roles.
• Empower and coach Sales co-workers for improved performance and growth.
• Promote a strong and diverse IKEA culture as an excellent workplace.
• Secure local adaptation of global and country sustainability directions.
• Align resources and budget for sustainability within the market.
• Follow-up on sustainability performance using tools and methods.
• Promote integration of sustainability in functions with best practices and solutions.
• Document and evaluate sustainability initiatives for continuous improvement.

Required Skills To Be Successful:

• Strategic, analytical, and tactical abilities.
• Leadership skills with the ability to manage high workloads.
• Strong customer service orientation and relationship-building skills.
• Commercial awareness with an understanding of market and social trends.

What Qualifies You For The Role:

• High School Credential.
• 2-5 years of retail experience, ideally within IKEA in similar roles.
• Genuine interest in home furnishings and customer service.
• Proficient in English and Arabic (preferred), with strong communication and interpersonal skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.