Senior CX Manager

Remotedxb; Dubai; On-site; AED 450,000 - 650,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Uncapped PTO

14 paid holidays

Job summary

Talkdesk in Dubai is seeking a Senior Technical Account Manager to act as the primary senior technical point of contact for enterprise accounts in the region. You will lead onboarding, platform optimization, and advanced feature deployments while translating business needs into scalable architectures and concrete implementation plans.

You will build trusted relationships with executives and operational stakeholders, manage end-to-end technical initiatives, analyze usage data for optimization,

Qualifications

• 7-10+ years in Technical Account Management, Professional Services, or Customer Success within SaaS/CCaaS/CPaaS.
• Proven track record delivering complex technical initiatives for enterprise customers.
• Strong technical acumen with APIs, CRM systems (Salesforce) and cloud platforms.
• Experience with agile and/or waterfall implementation methodologies.
• Executive-level communication and influencing skills.
• Willingness to travel up to 25-30%.

Responsibilities

• Serve as the primary senior technical point of contact for enterprise and strategic accounts
• Lead complex onboarding, platform optimization, and advanced feature deployments
• Translate customer business needs into scalable technical architectures and implementation plans
• Build and maintain trusted relationships with senior executive and operational stakeholders
• Own end-to-end management of technical initiatives, including issue tracking and prioritization
• Analyze product usage and operational data to identify optimization and expansion opportunities
• Partner with Professional Services, Product, Support, and Engineering to deliver cohesive outcomes

Skills

APIs

CRM (Salesforce)

Cloud platforms

Executive communication

Travel willingness

Tools

Salesforce

Job description

Responsibilities

• Serve as the primary senior technical point of contact for enterprise and strategic accounts
• Lead complex onboarding, platform optimization, and advanced feature deployments
• Translate customer business needs into scalable technical architectures and implementation plans
• Build and maintain trusted relationships with senior executive and operational stakeholders
• Own end-to-end management of technical initiatives, including issue tracking and prioritization
• Analyze product usage and operational data to identify optimization and expansion opportunities
• Partner with Professional Services, Product, Support, and Engineering to deliver cohesive outcomes

Requirements

• 7-10+ years of experience in Technical Account Management, Professional Services, or Customer Success within SaaS, CCaaS, or CPaaS
• Proven track record of delivering complex technical initiatives for enterprise customers
• Strong technical acumen with APIs, CRM systems (e.g., Salesforce), and cloud platforms
• Experience with agile and/or waterfall implementation methodologies
• Executive-level communication and influencing skills
• Willingness to travel up to 25-30%

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• 401(k) plan
• Uncapped paid time off for exempt employees
• 14 paid holidays per year

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI-first solutions.