Specialist - Internal Communications

Amazon UAE; Dubai; On-site; AED 200,880 - 290,160; Full time

Job summary

Amazon UAE is seeking a Specialist in Internal Communications to engage employees across the Middle East, Türkiye, and Africa. You will craft campaigns, leadership messages, and localized content for teams in Amazon Customer Fulfillment and Amazon Transportation Services.

The role requires strong writing, storytelling, and the ability to translate complex operational information into clear messages for frontline associates and managers.

Qualifications

• Bachelor’s degree in communications or a related field.
• Professional experience in internal or corporate communications.
• Proven ability to develop and execute plans for large distributed workforces.

Responsibilities

• Develop and execute internal comm plans across regions.
• Partner with regional stakeholders to identify priorities and channels.
• Translate complex information into clear messages for frontline staff and leaders.
• Manage channels, publishing schedules, and performance metrics.

Skills

Internal communications

Employee engagement

Corporate communications

Operational communications

Content localization

Translation coordination

Analytics & measurement

Education

Bachelor’s degree in communications, public relations, journalism, marketing

Tools

Content Management Systems

Graphic Design Tools

Video Production Tools

Translation Tools

Job description

Specialist - Internal Communications

Location: Dubai, United Arab Emirates

Industry: Package–Freight Delivery

Experience: Professional experience in communications or public relations

Job Type: Full-time

Salary: 18,000–26,000 (per month; confirm with employer)

Overview

The Specialist – Internal Communications supports employee engagement across Amazon operations in the Middle East, Türkiye, and Africa. The role develops communication campaigns, operational announcements, leadership messages, crisis updates, and localized content for employees working across Amazon Customer Fulfillment and Amazon Transportation Services. This position is suited to a creative and analytical professional who can turn complex operational information into clear, engaging, and actionable content.

Key Responsibilities

• Develop and execute internal communication plans for Amazon operations across the Middle East, Türkiye, and Africa.
• Partner with regional stakeholders to identify communication priorities, employee information needs, and suitable delivery channels.
• Create engaging campaigns that highlight the work, achievements, and experiences of Amazon operations employees.
• Prepare communication materials for new programs, workplace policies, organizational changes, and operational updates.
• Translate complex business information into clear messages for frontline associates, managers, and corporate audiences.
• Manage internal communication channels and maintain accurate publishing schedules.
• Review channel performance using readership, engagement, reach, and employee‑response metrics.
• Use data and feedback to improve communication timing, content quality, format, and audience relevance.
• Identify emerging operational topics, employee concerns, business trends, and communication risks.
• Develop timely communication responses for significant issues and changing business conditions.
• Support site stakeholders during operational incidents, crises, emergency situations, and other critical moments.
• Coordinate internal communication activity during business continuity events and sensitive employee matters.
• Work with translation agencies to localize communication materials accurately for regional employees.
• Review translated content for clarity, cultural relevance, consistency, and suitability for operational audiences.
• Maintain a consistent editorial voice across announcements, campaigns, leadership messages, and employee content.
• Integrate Amazon Leadership Principles, business priorities, and workplace values into everyday communications.
• Develop stories that recognize employee contributions and demonstrate the impact of fulfillment and transportation teams.
• Coordinate with content creators, designers, video‑production teams, and external agencies when required.
• Oversee the quality and delivery of visual, written, digital, and video communication materials.
• Identify opportunities to simplify communication processes and introduce scalable regional mechanisms.
• Maintain communication calendars, editorial plans, approval records, stakeholder briefings, and performance reports.

Ideal Profile

• Bachelor’s degree in communications, public relations, journalism, marketing, or a related discipline.
• Professional experience in internal communications, corporate communications, employee engagement, or public relations.
• Demonstrated ability to develop and execute communication plans for large or distributed workforces.
• Strong written and verbal communication skills for technical and non‑technical audiences.
• Ability to communicate confidently with frontline employees, operational managers, and senior leaders.
• Experience managing external communication, translation, creative, or production agencies.
• Proficiency in measuring communication effectiveness through analytics, engagement data, and performance indicators.
• Experience using content management systems and digital publishing tools.
• Familiarity with graphic design tools and the oversight of video‑production projects.
• Strong storytelling ability with an understanding of editorial structure, audience needs, and message clarity.
• Capacity to manage several communication projects while responding to changing operational priorities.
• Experience working in e‑commerce, retail, supply chain, logistics, financial services, or another large operational environment is preferred.
• Knowledge of crisis communications, emergency response, workplace violence prevention, or business continuity practices is advantageous.
• Fluency in spoken and written Arabic is preferred.
• Fluency in spoken and written Turkish is preferred.
• Strong attention to detail and sound judgment when handling sensitive information.
• Ability to work independently while maintaining close alignment with regional stakeholders.

Skills Set

• Internal communications, Employee engagement, Corporate communications, Operational communications
• Communication strategy, Editorial planning, Content development, Employee storytelling
• Leadership communications, Change communications, Crisis communications, Emergency communications
• Business continuity communications, Communication channel management, Campaign development
• Stakeholder management, Frontline workforce engagement, Content localization, Translation agency management
• External agency management, Communication analytics, Engagement measurement
• Content management systems, Graphic design coordination, Video production oversight
• Executive communications, Regional communications, Arabic language, Turkish language
• E‑commerce operations, Fulfillment operations, Transportation services

Why Join Us

This position offers the opportunity to shape how thousands of Amazon employees receive information, understand business priorities, and connect with leaders across a major international region. The specialist will contribute to communication initiatives that support employee trust, operational readiness, engagement, and organizational change. The role provides valuable exposure to regional operations, crisis communication, multilingual content, leadership messaging, and large‑scale employee campaigns. It offers a strong career path for a communications professional seeking meaningful responsibility within a stable and expanding global operation.

About the Company

Amazon is a global technology, e‑commerce, and logistics organization operating fulfillment centers, transportation networks, delivery services, and digital platforms worldwide. Across the Middle East, Türkiye, and Africa, Amazon connects regional operations teams through scalable systems, employee‑focused communication, and a shared commitment to safe and reliable customer service.