Spa Receptionist

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Beach Rotana Abu Dhabi is seeking a dynamic Spa Receptionist to join our hotel spa team. You will manage reservations, process payments, and ensure smooth front-desk operations with a courteous, guest-focused attitude.

Ideal candidates have hospitality education, strong English communication, and good interpersonal skills. Computer literacy is a plus as you help maintain a tidy reception area and promote spa services to guests.

Qualifications

• Diploma/degree in hospitality or related field.
• Strong written and verbal English communication.
• Good interpersonal and guest-facing skills.

Responsibilities

• Oversee reservations, payment and tracking procedures for spa facilities.
• Create a warm welcome and friendly atmosphere at the spa reception.
• Issue and retrieve locker keys and towels as required.
• Promote activities and services offered within the Spa.
• Post charges in Micros and carry out accurate accounting procedures.
• Maintain cleanliness and order of locker facilities.
• Ensure reception area is tidy and stocked with materials.
• Encourage sales through product knowledge of services.

Skills

Customer service

English proficiency

Interpersonal skills

Teamwork

Computer skills

Education

Diploma/degree in hospitality

Tools

Micros

MS Office

Job description

Job Description

We are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward.

This position is based at Beach Rotana Abu Dhabi.

As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus