Front Desk Agent

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 56,000 - 100,000; Full time

Job summary

Al Maha Arjaan by Rotana Abu Dhabi is seeking dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will greet guests by name when possible, assist with inquiries, coordinate room orientation, and maintain knowledge of hotel facilities and local attractions.

Strong English communication and a proactive, multicultural team player mindset are essential. Opera PMS experience and hospitality degree are preferred; candidates should be able to work

Qualifications

• Hospitality degree and front office experience preferred.
• Excellent English communication skills; additional languages are a plus.
• Computer literacy and familiarity with front desk systems.

Responsibilities

• Provide prompt, courteous and efficient service to all guests from arrival to departure.
• Greet guests by name when known and escort to their room to enhance welcome.
• Assist guests with in-room and hotel activities inquiries and requests.
• Maintain up-to-date knowledge of hotel information, local services, promotions, events and attractions to respond to queries.
• Monitor rate levels and occupancy to optimize selling strategy daily.
• Process check-in and check-out, posting incidental charges accurately in the Front Office system.
• Ensure guest privacy and confidentiality at all times.
• Demonstrate understanding of hotel policies, procedures, and service standards.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Adaptability

Attention to detail

Education

Bachelor's degree in Hospitality

Tools

Opera PMS

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Al Maha Arjaan by Rotana Abu Dhabi.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork