Spa Therapist & Guest Experience Lead

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking dynamic Recreation professionals to advance their spa careers. You will liaise with the spa team, perform massage sessions, assist guests, and help maintain SOP compliance while delivering exceptional guest experiences.

The role focuses on evaluating treatments, supporting promotions and demonstrations, handling queries, and managing inventory and cleanliness of the therapy area to ensure a high standard of service.

Responsibilities

• Liaise with the whole spa team and deal with queries in a professional and effective manner
• Perform massage sessions to members and guests in accordance with the massage schedule
• Assist if required with contact and correspondence to guests
• Prepare for and execute of spa services to all guests
• Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables

Job description

Rotana Hotels in Abu Dhabi is seeking dynamic Recreation professionals to advance their spa careers. You will liaise with the spa team, perform massage sessions, assist guests, and help maintain SOP compliance while delivering exceptional guest experiences.

The role focuses on evaluating treatments, supporting promotions and demonstrations, handling queries, and managing inventory and cleanliness of the therapy area to ensure a high standard of service.