Spa Therapist

Kempinski Hotels; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Spa Therapist to deliver luxury spa experiences and tailor treatments to guest preferences. You will maintain high standards of hygiene, stock and equipment, and support the reception when required.

The role requires 2+ years in a spa or luxury hotel, with formal licensing or certification in massage therapy or esthetics, and a proactive, guest-focused attitude to promote spa promotions and drive guest satisfaction.

Qualifications

• Minimum 2 years of proven experience in a spa, salon, or luxury hotel environment.
• Formal licensing or certification in massage therapy or esthetics.
• Sound knowledge of spa treatments and products.

Responsibilities

• Deliver treatments to a high standard and tailor experiences to guests.
• Record guest preferences and ensure personalised care.
• Be knowledgeable of all treatments offered and any promotions.
• Maintain hygiene and cleanliness of treatment areas and rooms.
• Manage stock and supplies and monitor equipment.
• Adhere to Health, Safety and Hygiene standards within the spa.
• Assist with demonstrations and events as required.
• Cover reception as needed and support the Spa Manager.

Skills

Empathy

Active listening

Physical endurance

Education

Formal licensing or certification in massage therapy or esthetics

Job description

Spa Therapist

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Assistant Recreation Manager

Description

To take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with core values and all related brand standards, procedures and policies.

Key Responsibilities

• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.
• To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
• Following scheduled roster and daily appointment schedule.
• Manage levels of professional stock and supplies.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms.
• Responsible for achieving sales targets as set by the Spa Manager/Head Therapist.
• Assist with demonstrations/ events as required.
• Must adhere to training as set down by the Spa Manager and Head Therapist.
• To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
• To maintain a high standard of appearance and personal hygiene as per Resense policy.
• To always be punctual and prepared in advance of treatments.
• Ensure that daily sales figures are accurately recorded.
• To be adaptable and accountable for all actions.
• To cover reception as and when required.
• Courtesy to guests and other members of staff at all times

Skills, Knowledge and Expertise

Interpersonal & Physical Skills: Exceptional empathy and active listening for client consultations, paired with the high physical stamina needed for sustained manual work.

Experience & Qualifications: A minimum of 2 years of proven professional experience in a spa, salon, or luxury hotel environment, supported by formal licensing or certification in massage therapy or esthetics.